Back to Basics

2008

Open Access

Back to Basics: Clearing SPC Hurdles

by Laman, Scott

Statistical process control (SPC) has provided significant cost savings for companies that are fortunate enough to implement it fully. However, implementation challenges can overcome the best of intentions....


Open Access

Back to Basics: A Newfound Affinity

by Chow, Alan; Howard John C.; Lambe, Nancy

While it might be more typical for companies to use affinity analysis for strategic planning, nonprofits and other organizations should not pass up the opportunity to use it in planning strategies for success....


Open Access

Online Back to Basics

by Chow, Alan; Howard, John C.; Lambe, Nancy

Balanced budget Funding Caring and outreach Fellowship Youth activities Financially responsible Money Strong pledging Positive cash flow Strong financial support Fun fundraising Money to fund projects Community visibility Community presence Community inv...


Open Access

Online Westcott

by Westcott, Russell T.

When project objectives are set, the term “deliverables” is often used to specify those tangible things produced by the project. Two key factors, however, are often overlooked....


Open Access

Back to Basics: Outputs versus Outcomes

by Westcott, Russell T.

When project objectives are set, the term “deliverables” is often used to specify those tangible things produced by the project. Two key factors, however, are often overlooked....


Open Access

Back to Basics: A Call for Improvement

by Coifman, Harry

It’s a common perception that customer phone support is a resource-draining operation. This misconception results in many call center cost reduction projects but few process improvement initiatives. Basic tools can be used to improve a call center....


Open Access

Back to Basics: An Appreciation for Documentation

by Domalik, Dan

Isn’t completing the task more important than completing the paperwork? Why do organizations spend valuable time and resources generating and maintaining paperwork systems?...


Open Access

Back to Basics: Building a Quality Team

by Logan, Terry

A series of simple yet effective actions can help you, the quality leader, direct change and build momentum by tying company objectives to operating profit....



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