3.4 Per Million
2011
3.4 per Million: The Way to Fail
Several months ago, I received a call from a lean Six Sigma leader from a large multinational organization who was concerned because his organization was having great difficulty completing projects....
3.4 per Million: Sum it Up
The future of the quality profession is a perennially popular topic of conversation whenever my colleagues gather at the water cooler, the monthly section meeting or the annual ASQ conference....
3.4 per Million: We Are Different
A few months ago, I was speaking with a prospective client about continuous improvement, and I mentioned another organization that I helped. “I can see how it worked for them,” he said. “But, we are different.”...
3.4 per Million: Integrating Inputs
Obtaining voice of the customer information is always important because a business’s survival depends on a person choosing its products over a competitor’s products....
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