Innovation Imperative

2018

Innovation Imperative: Innovation and Excellence

by Merrill, Peter

Innovation is now an important component of the Baldrige Excellence Framework. Those tasked with championing innovation in the context of Baldrige must be aware of the points in the Baldrige criteria in which innovation is addressed....


Open Access

Innovation Imperative: Let There Be Light

by Merrill, Peter

After returning from ASQ’s World Conference on Quality and Improvement in May, I was fired up to write about how new technology—especially artificial intelligence (AI)—would affect our careers as quality professionals....


Innovation Imperative: Need a Jumpstart?

by Merrill, Peter

Many use cost of quality to drive corrective action, which, in turn, drives improvement. Why not use cost of quality to drive innovation?...


Innovation Imperative: Culture Clash

by Merrill, Peter

When ISO 9001:2000 was first published, it was based on eight principles. The third principle was “People involvement.”...


Open Access

Innovation Imperative: Whereto after ISO 9001:2015….?

by Merrill, Peter

September 2018 is coming fast, and those who have not transitioned yet to ISO 9001:2015 are probably in a last-minute panic....



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