Foreword

2012

Up Front: Earning Potential

by Sanders, Seiche

This year's QP Salary Survey for the U.S. and Canada showed little movement over the prior year in terms of average salary, holding firm at about $87,000 from last year. But wait right there! Before you slap this issue closed, consider this ......


Up Front: Time to Shine

by Sanders, Seiche

It’s World Quality Month—a celebration that is all about you! You needn’t throw parties, plan a parade or shoot off fireworks, but it’s a great month to appreciate and observe quality’s contribution—as significant as it is—to the world....


Up Front: Surveyed to Death

by Sanders, Seiche

In contemplating the focus of this month’s issue—customer satisfaction and experience—I attempted to tally the number of survey invitations I receive in any given week....


Up Front: For the Better

by Sanders, Seiche

Continuous improvement is at the heart of quality. And even the best products, services, systems and standards come with improvement opportunities. Everything should be in a constant state of improvement, and quality professionals are often the ones......


Up Front: State of Flux

by Sanders, Seiche

This month's cover story focuses on individual change as the ember to spark organizational transformation. In "Change Ability" author Stephen K. Hacker offers a unique viewpoint on what it takes to navigate organizational change in the midst of rapid ......


Up Front: You, Only Better

by Sanders, Seiche

Often, when one reaches a level of contentment with their job--they're happy with their work, the organization, their team--they don't give too much thought to the state of their resume. But, given the increasingly unpredictable nature of today's......


Up Front: The New Innovation

by Sanders, Seiche

Innovation in today's highly competitive global business environment looks very different than it did during Bell Labs' Golden Age. In a new book, author Jon Gertner tells the tale of the legendary and behemoth Bell Labs in The Idea Factory: Bell Labs ......


Up Front: Follow the Leaders

by Sanders, Seiche

Quality's premier event, ASQ's World Conference on Quality and Improvement, takes place this month, May 21-23, in Anaheim, CA. Thousands of attendees from every corner of the globe converge to experience the rich educational opportunities and ......


Up Front: Tools: the Sequel

by Sanders, Seiche

In Jan 2009, we published one of our most popular cover stories ever, "Building from the Basics: The seven essential quality tools." Readers wrote to say they appreciated the refresher on the "old seven"—the foundation of any quality pro's tool box....


Up Front: E Rules

by Sanders, Seiche

We think of technology as the backbone for creating efficiencies, for doing our jobs better and for making information sharing near-immediate. Yet, for all its benefits, technology is not a panacea......


Up Front: All In Your Head

by Sanders, Seiche

Often, the obstacles that exist inside people's minds are the most difficult to surmount. Bad attitudes and lack of buy-in among team members can quickly bring a project or initiative to its knees......


Up Front: Resources and Risk

by Sanders, Seiche

A new study underscores the imperative nature of a well-established — and adequately funded — risk management strategy. The study, “The Risk/Earnings Ratio: New Perspectives for Achieving Bottom-Line Stability,” reveals the close correlation between......



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