Foreword

2006

Up Front: So Now What?

by Edmund, Mark

You've got the numbers on paper now. In writing. Actual salary figures showing how you measure up against our peers in the field of quality....


Up Front: Supply Chain Missteps

by Edmund, Mark

Enough with bad puns and trying to be clever. I'm not going to use the headline "Unlocking the Power" or talk about strengthening links or shedding shackles. The subject deserves seriousness....


Up Front: Do You Like Your Job?

by Edmund, Mark

Most people aren't satisfied in their jobs, while others are frustrated in seeing their careers stall. No big surprises there. So what are they doing about it? For many, nothing. Absolutely nothing....


Up Front: Quality at Your Service

by Nelsen, David

It sounds cliched, but quality is everywhere. Tools traditionally used in manufacturing are making their way into the service sector, opening up job opportunities for quality professionals at banks, hotels and hospitals....


Up Front: You Can Take It With You

by Phillips-Donaldson, Debbie

Qualitat. Qualite. Qualidade. Calidad. In today's global economy, every language has a version of the English word "quality." In fact, quality itself has become a universal language....


Up Front: Lean: Cure-all or Fad?

by Phillips-Donaldson, Debbie

Full disclosure: I own a Toyota. In fact, in the more than 20 years my husband and I have been buying cars together (which may or may not be synonymous with matrimonial harmony), we have owned a total of six Toyotas....


Up Front: Getting Loud in Milwaukee

by Phillips-Donaldson, Debbie

What do a Harley, the popes' jewels and a marching band have in common? They were all part of ASQ's World Conference on Quality and Improvement last month in Milwaukee....


Up Front: Fighting Back

by Phillips-Donaldson, Debbie

"Quality takes a beating." So proclaimed the cover of the March issue of IndustryWeek magazine, complete with an illustration of a Superman look-alike with a Q on his ripped shirt, a black eye and a bump on the noggin....


Up Front: Building a Better World

by Phillips-Donaldson, Debbie

In a world of Wal-Mart pricing and warehouse shopping, do consumers care about anything other than the cost of products and services? Do they consider the policies or practices of organizations producing those goods?...


Up Front: Quality Writ Small

by Phillips-Donaldson, Debbie

Innovation in government is usually considered an oxymoron. Yet in New Mexico, a unique, proactive state program is helping small businesses improve and win new customers by becoming certified to ISO 9001....


Up Front: Not Your Father's Quality

by Phillips-Donaldson, Debbie

On Feb. 16, 1946, the organization now known as ASQ was born as the American Society for Quality Control (ASQC). It was an incorporation of 17 disparate quality societies comprising about 1,000 members....


Up Front: Innovate or Die

by Phillips-Donaldson, Debbie

"Innovation is the specific instrument of entrepreneurship … the act that endows resources with a new capacity to create wealth,” wrote Peter F. Drucker in his book Innovation and Entrepreneurship (Collins, 1993)....



Featured advertisers