Foreword

2005

Is Quality Everyone's Job?

by Phillips-Donaldson, Debbie

If you read the article on p. 60 without first reading the headline, author's name or summary, no one would blame you for thinking this is fresh advice. It isn't....


Curing Healthcare: An Inside Job

by Phillips-Donaldson, Debbie

With its dire need for improvement in patient safety, error reduction, efficiency and cost control, healthcare seems ripe for quality principles and tools....


Bigger Than Any of Us

by Phillips-Donaldson, Debbie

Knowledge management is one of those buzzwords or phrases continually making the rounds of businesses and universities, and you can probably find as many definitions for it as you can people tossing it around....


Beyond the Org Chart

by Phillips-Donaldson, Debbie

"Lead, follow or get out of the way.” Did you know this saying, now a cliché in the work world, was written in the 1700s by Thomas Paine, the American revolutionary and author of Common Sense?...


Bright Future for Engineers?

by Phillips-Donaldson, Debbie

In this month's "Career Corner" column, Hank Lindborg takes an "if you can't beat `em, join `em" approach to globalization (p. 81). In other words, you can't and shouldn't ignore it....


The Rock Stars of Quality

by Phillips-Donaldson, Debbie

Like Paul McCartney and others who've reigned for decades, Feigenbaum, Juran and Taguchi are still contributing, drawing crowds and resonating with audiences of all ages....


A New Look at Lean

by Phillips-Donaldson, Debbie

When Six Sigma became the new darling of at least part of the quality world several years ago, many criticized it as being tried and true tools dressed up in a new package....


Prove Your ROI

by Phillips-Donaldson, Debbie

I suspect many quality professionals don't realize how their expertise and everyday actions make money for their organizations by contributing - sometimes significantly - to the bottom line....


All the World's Your Stage

by Phillips-Donaldson, Debbie

The most recent Manpower Employment Outlook Survey shows U.S. employers expect to continue relatively strong hiring during this second quarter of 2005. Among the 16,000 organizations surveyed, the net employment outlook for the quarter is 23%....


Of Cars and Comics

by Phillips-Donaldson, Debbie

Articles on automotive quality have generated some of the greatest response from QP readers the past few years. Examples include "Tire Failures, SUV Rollovers Put Quality on Trial" and "Why Quality Gets an 'F'"....


Fannie, Freddie and Deming

by Phillips-Donaldson, Debbie

Given the seemingly endless stream of news about accounting scandals, policy abuse and illegal activities at the top levels of organizations, the term "corporate ethics" has become almost an oxymoron....


Getting Buy-in

by Phillips-Donaldson, Debbie

What's wrong with Six Sigma? I can think of some quality professionals who would answer, "Everything!" The authors argue the concepts and tools comprising the methodology are sound; any problems usually lie with implementation....



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