Foreword

2004

Dear Santa

by Phillips-Donaldson, Debbie

OK, 2004's been a decent year for quality. We're not sure where the field falls on your "naughty or nice" check sheet, Santa, but we hope it's in the running for more wins next year....


Connected to the Customer

by Phillips-Donaldson, Debbie

We all know customer focus is the foundation of quality. If you don't have quality in the customer's eyes, you don't have quality....


Looking Up, Out and Ahead

by Phillips-Donaldson, Debbie

After three years of doom and gloom, especially in manufacturing, the economic picture may finally be brightening....


Why Should You Care?

by Phillips-Donaldson, Debbie

Five years ago the Institute of Medicine dropped the equivalent of a bombshell on the healthcare world and corners of the quality world....


Getting Personal (or What's With the Cover?)

by Phillips-Donaldson, Debbie

When the QP team started working on this issue about using quality tools and principles on a personal level, our thoughts quickly (perhaps too quickly) turned to self-help magazines and their hard-to-ignore covers....


Getting the People Part Right

by Phillips-Donaldson, Debbie

We all know that achieving true quality takes much more than just learning the basic skills and technical concepts; you also have to get the human element right....


O Canada (and China and ...)

by Phillips-Donaldson, Debbie

About the time this issue goes to press, many ASQ members, customers and staff (including yours truly) will be boarding planes to Toronto for the 58th Annual Quality Congress....


Money Talks

by Phillips-Donaldson, Debbie

Though recent reports show the economy and employment picking up, many quality professionals, especially those in manufacturing, aren't celebrating....


Do You Know a Guru?

by Phillips-Donaldson, Debbie

Type the word “guru” into Google and you’ll get 4.7 million results. The top 10 include websites like Guru.com, which bills itself as “the world’s largest online marketplace for freelance talent.”...


Just Another Day

by Phillips-Donaldson, Debbie

Is it me, or did the entire quality world miss something nearly three months ago? Didn't a much anticipated and ballyhooed event go by virtually unnoticed?...


The Next Evolution

by Phillips-Donaldson, Debbie

My 9-year-old daughter has found her conscience. Always a nature lover, she's progressed to saving money to donate to the animal shelter and writing poems about how she wants to protect trees....


What's the Next Big Thing?

by Phillips-Donaldson, Debbie

I often am asked that question or hear it bandied about. The questioner typically is talking about the next big thing after Six Sigma, total quality management, business process reengineering, quality circles and so on....



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