Foreword

2003

Salary Survey Then and Now

by Phillips-Donaldson, Debbie

The first time ASQ (then ASQC) ever collected salary information on its members was in 1986; the first annual salary survey report appeared in the April 1987 issue of Quality Progress. Other breakouts of data included industry classification (nine plus an...


Globalization: Good for Quality?

by Phillips-Donaldson, Debbie

Next month QP will release the results of the 2003 salary survey, which show the weak labor market catching up with ASQ members. (Some people say this situation is exacerbated by visa programs that allow U.S. employers to hire noncitizens.) Again, this af...


A Different Kind of Standards

by Phillips-Donaldson, Debbie

A recent series in the Wall Street Journal examined corporate ethics a year after passage of the Sarbanes-Oxley Act, which was intended to reform accounting and governance practices in the wake of Enron, WorldCom and other scandals. "Corporate Social Resp...


Gambling on Quality

by Phillips-Donaldson, Debbie

Next month the memoirs of Joseph M. Juran will be published, just two months before he celebrates his 99th birthday. This issue of QP features the second exclusive excerpt (p. 36) from the book, aptly named Architect of Quality. This glimpse back of someo...


Quality in the First Person

by Phillips-Donaldson, Debbie

Imagine an article or news story starting with this: "The quru bestowed qudos on the qult for delivering a queasy qure."...


Not the Program du Jour

by Phillips-Donaldson, Debbie

Don't cringe. When you look at the cover of this issue or the articles it represents, don't fret that QP is advocating a "flavor of the day" approach to quality....


Teams: The Way We Work

by Phillips-Donaldson, Debbie

In today’s marketplace, “teaming” and “team-building” have become buzzwords. While many organizations use teams effectively and instinctively as part of the way they do business and expect their staffs to operate, others just pay lip service....


Planning Outside the Box

by Borawski, Paul E.

With long-range plans becoming increasingly irrelevant in a rapidly changing world, strategic planners on the ASQ Board of Directors have started with a clean sheet and are adopting a "living strategy" approach. ASQ members and other stakeholders will now...


Corporate Ethics Rule

by Phillips-Donaldson, Debbie

"Executive liars on decline," declares a statement about the Liars Index. Yes, there really is such an index. It tracks the percentage of people misrepresenting their academic credentials when applying for executive positions....


Pathos and Progress

by Phillips-Donaldson, Debbie

Just two weeks before we completed this issue, the space shuttle Columbia tragically disintegrated in the skies over Texas. At press time, NASA is still investigating what happened,...


Always Right

by Phillips-Donaldson, Debbie

As a teenager oh so many years ago, I waited tables at a fast food chain that offered full sit-down service. I didn't receive much training, but one mantra was drilled into my brain: "The customer's always right."...


Six Sigma: A False God?

by Phillips-Donaldson, Debbie

Nearly everyone agrees the Enron, WorldCom and other scandals stemmed mainly from a lack of ethics and corporate governance--not to mention copious amounts of greed and an obsession with short-term results....



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