Foreword

2002

Good News? We'll Take It

by Phillips-Donaldson, Debbie

Given the dismal state of affairs, the results of QP's annual salary survey (p. 29 and online for members at www.asqnet.org) present a pleasant surprise. Though the salary survey creates a vast amount of data, there's no magic number or formula for determ...


Have You Missed the Deadline?

by Phillips-Donaldson, Debbie

Both articles result from studies conducted by ASQ earlier this year: the first from the 2002 futures study and the second from a survey of ASQ Fellows. Continuing decrease in trust and confidence in organizations and leaders, with quality professionals b...


The Times, They Are A-Changin'

by Phillips-Donaldson, Debbie

The December issue culminates with the annual salary survey report and an article on diversity in the profession. Case in point: the vanity license plate of reader Jd Marhevko of Saline, MI. She owned it while living in Tennessee a few years ago, and it d...


The Quest for Clarity

by Phillips-Donaldson, Debbie

Supporters and developers of the new standard say its process approach and focus on quality management principles are significant improvements over previous versions. Some people believe standards aren't going away, but the increasing popularity of sector...


Straight Talk From Juran

by Phillips-Donaldson, Debbie

During a recent summit with leaders of business and academia held by the Juran Center for Leadership in Quality, Juran made a rare public appearance, delivering a call to action (see p. 24). I took the opportunity of a one-on-one interview to ask him a qu...


What's in a Word?

by Phillips-Donaldson, Debbie

To promote discussion of issues in the field of quality and ensure coverage of all responsible points of view, Quality Progress publishes articles representing conflicting and minority views. If not, you can find the meanings in the "Quality Glossary" sta...


Flying the Not-So-Friendly Skies

by Phillips-Donaldson, Debbie

As you'll read in this month's features, "Delivering Quality, Safety and Security in Aviation," and "The Roll of Repair Stations," aviation manufacturers and repair stations, along with other segments of the industry, have always used quality management p...


My Road to Certification

by Phillips-Donaldson, Debbie

Shortly after I joined QP in early 2001, all ASQ staff were invited to sit for the new certified quality improvement associate (CQIA) exam. (Food is a popular motivator here.) Plus, all staff must pass the Quality 101 self-directed learning course within ...


Quality Pays

by Phillips-Donaldson, Debbie

According to Steve George, author, consultant and Malcolm Baldrige National Quality Award examiner trainer, such companies have done well--or usually better than the rest of the stock market, at least. " (p. 32) George discusses the Q-100, a fictitious st...


The Enron of Quality?

by Phillips-Donaldson, Debbie

Late last year, the International Organization for Standardization, known as ISO, issued a warning about malpractice and dishonesty in the conformity assessment and third-party auditing system. Besides allegations about Enron's dubious outside partnership...


Readers Give Food for Thought

by Phillips-Donaldson, Debbie

In January the Food and Drug Administration (FDA) issued guidelines to ensure the nation's food supply is safe from bioterrorist attacks. The QP team decided to have a little fun this month based in part on reader feedback that the magazine--and the quali...


Why Six Sigma?

by A. Blanton Godfrey

As the founding editor of ASQ's newest periodical, Six Sigma Forum Magazine, which debuted in November, I'm honored to introduce this special Six Sigma issue of Quality Progress. We should remember the concept of Six Sigma quality has been around for 16 y...



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