Foreword

2001

Conservative Optimism

by Phillips, Debbie-Donaldson

The 2001 Quality Progress Salary Survey may provide such a glimmer for the quality profession. On p. 20 the results show quality practitioners holding their own in compensation, with folks in some job titles making significant gains. Besides all the surve...


Illuminating the Darkest Day

by Phillips, Debbie-Donaldson

(See "ASQ News," p. 14.) We were heartened to hear no other members were killed but saddened that several members lost friends and loved ones. Within 24 hours of the events, messages of condolence and support began flowing in from ASQ members and partners...


Crosby and Commentaries

by Phillips-Donaldson, Debbie

While timely, these stories could not provide the depth and focus warranted by someone of Crosby's status, so we give you that coverage in this issue (p. 25). Our gratitude goes to Crosby's family, members of his company and quality colleagues, who shared...


Column: Up Front: A Tribute: Philip B. Crosby

by Watson, Gregory H.

The president of ASQ remembers Phil Crosby....


Fun and Games

by Phillips-Donaldson, Debbie

In keeping with the lighthearted sports theme, we asked Mike Crossen, creator of the "Mr. Pareto Head" comic strip, to develop some special cartoons for this issue. Mr. Pareto Head has been gracing QP's pages since March 2000. Whichever camp you fall into...


Quality by Any Other Name

by Phillips-Donaldson, Debbie

Thus, our cover theme, "The International Language of Quality," was born. One team member suggested an illustration comprised of the word "quality" in a variety of languages. Finally, one more item of note: As Greg Watson wound up his presidency of ASQ in...


Juran on the Future of Quality

by Phillips-Donaldson, Debbie

Juran attended AQC to personally present the first ever Joseph M. Juran Medal, established by ASQ to recognize those who exhibit distinguished performance in a sustained role as an organizational leader. In her writing, Mead set up the "rules of the road"...


It's the Quality, Stupid

by Phillips-Donaldson, Debbie

In "How To Manage for Quality in Today's Economy" (see p. 26), the introduction to this month's cover section on "Quality and the Bottom Line" and possibly a sneak preview of his keynote address at the Annual Quality Congress, ASQ Honorary Member A.V. Fei...


Is There Quality in the Media?

by Phillips-Donaldson, Debbie

Stepping into the role of editor of Quality Progress, I was encouraged to find the magazine staff has many procedures to ensure the highest quality. Using tools such as focus groups, Societywide member surveys and reader surveys, the editors regularly gat...


Changes at QP

by Tony, William A.

I am pleased to announce that Debra J. Phillips-Donaldson will take over the reins as editor of Quality Progress next month. Possessing a journalism degree from Southern Illinois University, Debbie held various editorial positions at Fancy Publications in...


Leaving on a High Note

by Maguire, Miles

I had been teaching there as an adjunct instructor before joining Quality Progress. In November, Quality Progress was featured at a management conference sponsored by the Society of National Association Publications (SNAP). In December, Quality Progress w...


Defining Quality

by Maguire, Miles

They were honors program students who had recently encountered the notion of quality as described in Robert M. Pirsig's 1974 bestseller, Zen and the Art of Motorcycle Maintenance. In the book Pirsig explores the concept of quality from the standpoint of p...



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