Foreword

2000

Critical Questions

by Maguire, Miles

But our plans were overtaken by events, specifically the events following the August recall of 6.5 million Bridgestone/Firestone tires. For one of the few times in recent memory, this recall put the quality profession on the front page and focused nationa...


Less (and More)

by Maguire, Miles

When you look through this month's issue and the 2000 QP Salary Survey that it showcases, you will probably notice that there are many fewer pages devoted to the compensation data than we have published in the past. It's true that fewer pages of the print...


Fine-Tuning Quality Tools

by Maguire, Miles

In June of last year, QP published an article entitled "Quality Profession Must Learn To Heed Its Own Advice," and it clearly made an impression. Starting on p. 37, Mark Kaganov discusses the use of checklists in writing quality manuals. If nothing else, ...


Learning Curve Leaders

by Maguire, Miles

Robert C. Allen, a professor of American studies at the University of North Carolina at Chapel Hill, explains why in a recent essay in The Chronicle of Higher Education. Universities may turn out to be "models of information age organizational culture," A...


All About Awards

by Maguire, Miles

According to the American Journalism Review, this year's Pulitzer competition drew more than 1,500 submissions and generated more than $75,000 in entry fees. A similar phenomenon occurs with quality awards, the topic of this month's issue. In his article ...


Travails of Technology

by Maguire, Miles

In other words, technology presents an ideal situation for the application of quality tools. Just as quality can improve technology, technology can improve the application of quality. This month the magazine features a new column, "Comments on Quality," w...


First, Stop Doing Harm

by Maguire, Miles

It's a heady experience to attend the Quest for Excellence conference, which is held each year as a learning session based on the experiences of the newest winners of the Malcolm Baldrige National Quality Award. Instead the speech was an assessment of one...


What's Good for ...

by Maguire, Miles

At various times, automakers have also thrown their considerable weight behind standards, statistical process control and a variety of other quality tools. But in an industry as vast as automotive, there is no single approach to quality that predominates....


In Our Defense

by Maguire, Miles

Quality is something the newspaper industry has been particularly reluctant to embrace. So I wrote my letter to the editor in the spirit of friendly advice, suggesting that newspaper managers may want to consider using quality control techniques to improv...


Calling All Readers

by Maguire, Miles

Some readers can't understand why we spend so much time on standards, while others have the same question about statistics. Our survey research shows that we have about the same percentage of readers who think the magazine is too simplistic as think it is...


Quality Journeys

by Maguire, Miles

I recently had the opportunity to take a real-life quality journey, traveling to São Paulo, Brazil, to attend a conference on the future of quality sponsored by Editora Banas, the publisher of a Portuguese language magazine called Banas Qualidade. I invit...


Of Magazines and Metrics

by Maguire, Miles

While there are lots of ways to measure the vitality of a magazine, one of the best is the letters to the editor column. It's not unusual for a magazine to receive many more negative letters than positive ones. In contrast to the online survey, which we h...



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