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Expert Answers: December 2017

by Laman, Scott A.

I am trying to build a product quality scorecard that shows the quality of our product from a product development and production standpoint. What metrics can be used when assessing the quality of a system that has been deployed to production?...

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Expert Answers: November 2017

by Ramu, Govind

Recent changes to ISO 9001:2015 emphasize alignment of quality objectives to top-level company strategies. What is the best way to ensure alignment?...

Expert Answers: October 2017

by Jordan, Trevor; Mehta, Pradip

My organization would like to build a solid tool that allows us to measure our suppliers’ performance. We’d like to implement a rating system, formulas and questions. What can we do to ensure we have a solid tool?...

Expert Answers: September 2017

by Kubiak, T.M.

What processes or mechanisms do manufacturers use to prevent supply chain disasters?...

Expert Answers: August 2017

by Wagoner, Keith; Barnett, Andy

An objective of an intervention might be to improve service excellence, for example. What are the best aspects or elements to use to measure how effective an intervention has been?...

Expert Answers: July 2017

by Devos, Denis J.

ISO 9001:2015 clause 6 indicates it is necessary to consider issues identified under clauses 4.1 and 4.2 when determining risks and opportunities. What is the best method of incorporating risks and opportunities in the ISO 9001 quality management system?...

Expert Answers: June 2017

by Carpenter, Bernie; Shah, Dilip A.

Is the number of external audit findings a good key performance indicator to use to track improvement for a quality management system?...

Expert Answers: May 2017

by Cogan, Ken

In addition to the quality auditor certification, other auditor certifications are available. For example, Exemplar Global and the International Register of Certificated Auditors provide lead auditor certifications, which can be used to become an auditor ...

Expert Answers: April 2017

by Ramu, Govind

When a defect is found during interval sampling in a continuous sampling plan (CSP), is it required to inspect the uninspected units between the discontinuance of the 100% inspection and the first detection of a defect? If a defective unit is found during...

Expert Answers: March 2017

by Sherman, Peter J.

Conducting a voice of the customer (VOC) analysis with your internal customers is a great way to answer these questions, particularly the last question. The ideal way to conduct VOC analysis is in a facilitator role with your customers. As a facilitator, ...

Expert Answers: February 2017

by Barnett, Andrew

Our customer expects specific levels of inspection, such as pulling 157 bottles for visual testing ......

Expert Answers: January 2017

by Mehta, Pradip V.; Laman, Scott A.

Combating quality resistance ......

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