Expert Answers

2009

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Expert Answers: December 2009

by QP Staff

Continual vs. continuous ... Setting up a data set....


Expert Answers: November 2009

by QP Staff

The TOPS way of getting to the root cause ... Repair vs. rework...


Expert Answers: October 2009

by QP Staff

Creating quality awareness ... Best test for data comparison....


Expert Answers: September 2009

by QP Staff

Accountability ... defining cost reduction ... honing in on confidence intervals....


Expert Answers: August 2009

by QP Staff

Deciding on a survey strategy ... Gauging the maturity of your quality management system....


Expert Answers: July 2009

by QP Staff

Setting up a corrective action document ... Dock-to-stock for medical devices ... Questions about confidence intervals....


Expert Answers: June 2009

by QP Staff

Auditing management systems ... ISO 9001 trouble ... Crunching the numbers for product specifications....


Expert Answers: May 2009

by QP Staff

Design deviation ... Choosing your chart ... Studying sigma shift...


Expert Answers: April 2009

by QP Staff

Auditing your new company ... ISO 9001 coverage ... Dealing with wishy-washy management....


Expert Answers: March 2009

by Kubiak, T.M.; Leonard, Jim; Allen, I. Elaine

Return policy ... restructuring activities ... sample size....


Expert Answers: February 2009

by QP Staff

Executives hear money talk ... Customer feedback: What works best?...


Expert Answers: January 2009

by QP Staff

Indirect measures of customer satisfaction and dissatisfaction can include the number of referrals and recommendations made by customers, market share, sales, repeat sales and customer retention. Some companies can make use of customer satisfaction data p...



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