My Quality Story


Open Access

My Quality Story: One Step at a Time

by Morton, Mark

I am not a traditional IT guy. What I am is a process problem solver. When I was first hired by my current employer, I was hired as part of the quality assurance team in the IT group. That’s how I got into IT—I came in through the quality door....

Open Access

My Quality Story: Emotionally Invested

by Cecile, Hope

Incorporating emotional intelligence into quality departments from the top down is crucial to success. Quality is tough to work in, and the quality department is the key to setting the emotional atmosphere in an organization....

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