My Quality Story

2015

Open Access

Quality in the First Person: Mind the Gap

by Sherman J., Peter; Luton W., Scott

Two Six Sigma practitioners taught high school students lean Six Sigma methods. It gave them the ability to define a problem, measure it, map the process, perform root cause analysis and create solutions....


Open Access

Quality in the First Person: Contextual Divide

by van Kemenade, Everard

Effective quality management will differ depending on the context of an organization and determine its approach to leadership. Learn why different circumstances require organizations to use different quality approaches....


Open Access

Quality in the First Person: Pursuit of Happiness

by Chowdhary, Rai

Inspired by the plan-do-check-act cycle and define, measure, analyze, improve and control, this author developed a method that uses quality tools to help lead a more fulfilled life....


Open Access

Quality in the First Person: Who Cares?

by Purdy, Derek

Because quality professionals have the word “quality” in their job titles, their work is held to a higher standard. This author shares how he learned the importance of doing the job right the first time from his brother....


Open Access

Quality in the First Person: Supplier Hugger or Engineer?

by Griffin, LaToya R.

The important dual role of supplier quality engineers is explained. They monitor the supply base, ensure suppliers are providing quality products, monitor supplier performance, evaluate corrective and preventive action responses, and perform audits....


Open Access

Quality in the First Person: Substandard Training

by Nelson, T. Dan

After receiving improper training, this author experienced painful initial encounters with an ISO standard. Later in his career, he learned a more logical, process-based approach to implementing the standard that made his life easier....


Open Access

Quality in the First Person: Become the Change

by Stevenson, Jesse

A quality director noticed quality wasn't understood or used to address problems within the organization. Following a four-step model to educate the staff on quality tools, he helped lead a cultural change to see quality as shared responsibility....


Open Access

Quality in the First Person: Funny Business?

by Weinberg, Ken

When the general public thinks of auditors, they might imagine some stereotypical, humorless civil servant on a power trip. Fortunately, a quality auditing career can be quite fun....


Open Access

Quality in the First Person: Tell Me What I Don't Know

by Pope, Larry M.

A few years ago, I took over a compliance department with a management mandate to: “Tell me what I don’t know.”...


Open Access

Quality in the First Person: Weighing the Risk

by Ripley-Blin, Jane

Almost a year ago, I decided to make a bold career move--to begin a job search while in the quality position I had been in for the past 18 years....


Open Access

Quality in the First Person: Identity Crisis

by Brooks, Chris

The longer I am involved in quality management and business growth consulting, the more I am convinced that a simple truth is often overlooked: Quality is not something we do. It is who we are....


Open Access

Quality in the First Person: Building Blocks

by Burton, Sharon

Planning, controlling and improving. These three managerial tools were initially introduced to me while I worked during high school as a clerk at a large pharmacy in the late 1970s in Albany, GA....



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