My Quality Story

2012

Open Access

Quality in the First Person: Who Is the Customer?

by Smith, Julian D.

The Christmas season is a good time to study processes because shopping provides a prime example. During this time, men tend to revert to a “hunter-gatherer” state, while women are diligently searching for the optimum gift....


Open Access

Quality in the First Person: Pursuing Excellence

by Scullin, Brian

This is the story of my journey from lackadaisical and passive performance to data-driven dominance during my collegiate football career as a punter....


Open Access

Quality in the First Person: When Is a Cappucino Not a Cappucino?

by MacDonald, Diane

Understanding unspoken customer needs is a 10 on the Richter scale of customer satisfaction. How can we understand the unspoken needs of customers, when customers themselves are unaware?...


Open Access

Quality in the First Person: Shaping Your Life

by El-Din, Mohamed Nour

When I graduated from Cairo University’s College of Pharmacy in 2006, I was full of hope and ready to hit the market. I imagined that organizations were waiting for me, ready to welcome me into their ranks....


Open Access

Quality in the First Person: Know No Bounds

by Tingley, Craig

For me, the common denominator in optimal job satisfaction and employment progression nearly always relates to an organization’s people focus—or lack thereof. I began to develop a strategic plan that would prepare me for a major transition....


Open Access

Quality in the First Person: No Such Thing as Altruism?

by Davis, David

It was an argument that got people out of their chairs and yelling, a verbal war that pitted students’ basic moral principles against one another. The professor set the class up for this. At issue was the assertion that there’s no such thing as altruism....


Open Access

Quality in the First Person: Seeding Success

by Payne, Tamara L.

Remember me? In the August 2008 issue of QP, I wrote about my “Rocky Start” in quality. Back then, I wrote about how my early life had been one mistake after another. You will not believe what I am doing now....


Open Access

Quality in the First Person: Character and Passion

by Stephens, Duane

When the entire goal of the pharmaceutical industry is to improve, prolong or possibly save lives, the character and passion we exhibit every day are just as critical as the specialized skills and training that brought us here....


Open Access

Quality in the First Person: Quality Assurance at Home

by Moon, Lula

Quality assurance 5S principles—sort, set in order, shine, standardize and sustain—benefit my home life in the same ways that quality assurance principles benefit the workplace....


Open Access

Quality in the First Person: Quality at Its Core

by Coleman, Lance

After leaving the manufacturing sector for 12 years and then returning, I found quality was still what drew me to the industry. Quality has carried me through my professional life, as well as my personal life, in ways I never realized were possible....



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