My Quality Story

2006

Quality in the First Person: Never-Ending Learning

by Ruhomally, Mohammad Aanas

“You’ll have six questions, worth 25 points each, out of which you’ll be required to answer any four.” As usual, we pressed for clues—more specifics on what would be included on the test. “One of the six questions will be on ISO 9001:1994.”...


Quality in the First Person: Living by the Values

by Graf, Linda

My first exposure to quality was when I was 27. I was working in R&D at Polaroid Corp. While I liked working at Polaroid, I was unhappy with my job, so I started looking for other openings in the company and found a quality control engineer position....


Quality in the First Person: The Right Place at the Right Time

by Jackson, J. Edward

When I was working on my master's degree at the University of North Carolina (UNC) in the late 1940s, it was an exciting time to be associated with quality control....


Quality in the First Person: SPC: Not Just for Geeks

by Kruger, Katrina

I fell into quality the old fashioned way: I was in the wrong place at the wrong time. At the time, computers were becoming important tools, and I was one of the few people in the plant who knew how - or even wanted - to operate one....


Quality in the First Person: A Perfect Corrective Action

by Franklin, Jim

Not long ago, my 15-year-old daughter, who has type one diabetes, became severely ill and needed to go to the emergency room. To help determine the cause, I used a standard fishbone analysis....


Quality in the First Person: Earning His Stripes

by Brown, Arthur W.

It was 40 years ago, but I remember it well. Pinned to the door of my new office was a large caricature of a fierce looking Princeton Tiger (representing my alma mater) locked in a cage marked “received.”...


Quality in the First Person: What Comes First--People or Process?

by Mathias, John F.

The respective roles of people and processes form one of the more intriguing relationships in quality work: Quality improvement efforts frequently reveal viewpoints emphasizing either people or processes, which can be challenging to......


Quality in the First Person: From Software Programmer to Quality Pro: The Road Less Traveled

by Arceneaux-Dobson, Angelica

Like many quality professionals, I did not intend to become one. I started out with the selfish goal of looking for improvements that would benefit me....


Quality in the First Person: Practicing Quality in Kabul

by Bernhard, Ted

When I was deployed to Afghanistan in support of Operation Enduring Freedom (OEF) in April 2005, I knew it would have an incredible impact on my life and family. I would be gone for a year, and my whole purpose would be uniquely different....


Quality in the First Person: Perfectionists Make Bad Machinists

by Ellis, Charles J.

I entered the strange and wonderful world of quality in 1985. Previously, I was a machine operator in an industrial shock absorber factory. I cut chrome plated rod and operated two computer numerical control (CNC) machines....


Quality in the First Person: You Can Call It Fred

by Phillippi, Edward F.

My business partner and I were speakers at an ASQ Six Sigma conference when I ran into a colleague we had met the year before. She asked if I remembered our discussion from the previous year regarding the pushback many quality professionals get...



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