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Open Access

One Good Idea: Rethinking Audit Reports

by Harbeck, Chris

Audits often focus on what is going wrong in an organization, which can take a toll on employee psyche and culture. The author argues there is a better approach....

Open Access

One Good Idea: Humans Are Not Random

by Phillips, David

Humans are poor at randomly selecting numbers, so to ensure randomization in your sampling, rely on the following excel functions....

Open Access

One Good Idea: Networking in 20 Seconds

by Sherman, Peter J.

The three-step approach to mastering your elevator pitch....

Open Access

One Good Idea: The Best of Both Worlds

by Bader, Bruce

Balance speed and competency in training by evaluating students and courses using a focused, analyzed success in training, or FAST, score....

Open Access

One Good Idea: Visualizing Constraints

by Coman, Alex; Ronen, Boaz

The gate and gear chart can be used to give the theory of constraints a visual element....

Open Access

One Good Idea: Dealing with Deviation

by Spagnolatti, Thomas

Deviations are an expected part of manufacturing. The situation, background, assessment and recommendation method is a standardized, clear and concise method to capture and report information....

Open Access

One Good Idea: Risky Business

by Barsalou, Matthew

Evaluate the potential risk of a project decision by including risk factors in your prioritization matrix....

Open Access

One Good Idea: The 3-D Pareto Chart

by Levinson, William A.

A 3-D Pareto chart is a better way to visualize closed-loop corrective action processes....

Open Access

One Good Idea: Train With an EDGE

by Sherman, Peter J.

How do you keep a group of adult learners engaged for a full day of training? Especially with a highly technical subject such as lean Six Sigma. Look to the Boy Scouts of America (BSA). The BSA understand a key principle of training:...

Open Access

One Good Idea: Breaking the News

by Barsalou, Matthew; Perkin, Robert

There are four key strategies for communication with customers when discussing a potential quality failure. Using these four strategies will help you successful cooperate with customers and help reassure them that you have the issue under control....

Open Access

One Good Idea: Put to the Test

by Gojanovic, Tony

Count data are everywhere, and they form the basis of many decision-making statistics. Learn about formulas that help determine data’s statistical significance....

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