One Good Idea
2010
One Good Idea: TREAT Your Customers
The missing piece to the quality puzzle is service quality. It is the catalyst needed to activate the quality ingredients that produce the results you want....
One Good Idea: Time for a Change
To be an effective change agent, you need to know one irrefutable truth: Change is necessary if organizations want to adapt to their business environment. This makes the role of the change agent extremely important....
One Good Idea: Number Nine
Keeping the eight lean wastes in mind when creating a process flowchart is a great way to target improvement opportunities. But during the course of several projects, I’ve come across another form of waste....
One Good Idea: Taken to Task
There’s an easy way to build quality into the organization: by working inside out—or, to put it another way, by applying quality management principles at the task level....
One Good Idea: What's the Plan?
Launching a project without a plan is a blueprint for disaster. So, when ER-One needed to transition the management of newly acquired hospital emergency departments to its organization, it turned to advanced implementation quality planning....
One Good Idea: Cut Down on Redundancy
We devised a solution to help staff and auditors better understand which standard operating procedures (SOPs) were applicable and why—a form dubbed the SOP applicability worksheet (SAW)....
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