Back to Basics


Open Access

Back to Basics: In the Loop

by Barsalou, Matthew

The use of an 8D report can help organizations easily track the status of customer complaints. This type of report is named after the eight disciplines (or steps) that must be taken when managing a customer claim....

Open Access

Backs to Basics: Emergency Response

by Kohart, Tim

Effective corrective action requires a quick, holistic approach. These four suggestions can turn inevitable customer complaints into opportunities to delight customers....

Open Access

Back to Basics: Benchmarking Knowledge

by Mitchell; Joe

Establishing standard operating procedures can protect your organization from loss of knowledge....

Open Access

Back to Basics: Solving the Problem

by Sheffrey, Tom

These seven problem-solving methods will ensure that you are answering the right question and help you think outside the box....

Open Access

Back to Basics: Getting the Whole Picture

by Barsalou, Matthew

Employees should use completed staff work to ensure that their recommendations remain in context and managers are able to assess conclusions....

Open Access

Back to Basics: Remember Your Internal Voice

by Spagnolatti, Thomas

Organizations must work together to define strengths and opportunities. To find these areas, perform an internal voice of the customer (VOC) analysis using the VOC matrix....

Open Access

Back to Basics: Perfect the Project

by Estrada-Salinero, Lourdes

Projects that start off on the wrong track can be difficult, if not impossible, to correct and perfect. Make sure that all your projects start off smoothly by following these three steps....

Open Access

Back to Basics: Taking Quality Online

by Kovach, Jamison V.; Zhora, Fatema Tuz

When ASQ's Houston Section wanted to improve its website's user experience, it used Six Sigma methods to ensure the new design was optimized....

Open Access

Back to Basics: Mitigate Risk

by Wells, Greg

Organizations occasionally produce nonconforming parts and must ensure defects are not shipped to customers. To prevent these defects from reaching customers, we need a foolproof process to manage products that are potentially nonconforming....

Open Access

Back to Basics: Regular Checkups

by Baduel, Ally

There seems to be an underlying trend in industry to view the quality management system internal audit program as more of a box-checking activity rather than a strategic business tool....

Back to Basics: Map to the Clouds

by Arora; Rashi; Ahmad, Aizad

Process maps are important tools that help organizations become more efficient. They can now be stored in a digital cloud or app for easier collaboration, reviewing, sharing and communication with stakeholders....

Open Access

Best of Back to Basics: What Is a Fault Tree Analysis?

by Pilot, Simha

Use a general conclusion to determine specific causes of a system failure

The fault tree analysis (FTA) was first introduced by Bell Laboratories and is one of the most widely used methods in system reliability, maintainability and safety analysis. It is a deductive procedure used to determine the...

Open Access

Best of Back to Basics: Make a Choice

by McCain, Cecelia

A selection matrix, also known as a prioritization matrix, is a ranking technique used to evaluate potential projects, problems, alternatives or remedies based on specific criteria or quality dimensions. The selection matrix has many uses, such as when...

Open Access

Best of Back to Basics: Curve Your Enthusiasm

by Phillips, David

Microsoft Excel includes built-in functions that make drawing OC curves easy. This column focuses on attribute (pass/fail) single sampling plans that can be modeled with the binomial distribution....

Open Access

Best of Back to Basics: QFD Explained

by Johnson, Corinne N.

Quality function deployment (QFD), often referred to as listening to the voice of the customer, is a structured method for translating customer requirements into appropriate technical requirements for each stage of product development and production....

Open Access

Best of Back to Basics: Smart Charting

by Sherman, Peter J.

Control charts are at the foundation of Six Sigma. They serve as the primary tool to filter out the probable noise (inherent variation or common cause) from the potential signals (nonrandom variation or special cause)....

Open Access

Best of Back to Basics: Breaking It Down

by Ayulo, Alberto

A3 thinking is based on the plan-do-check-act cycle. This powerful way of thinking is transcribed on a piece of paper (the A3 report) a team of employees can use to produce a desired outcome for a proposed process....

Open Access

Best of Back to Basics: To DMAIC or Not to DMAIC?

by Berardinelli, Carl F.

Define, measure, analyze, improve and control is a structured problem-solving method. Each phase builds on the previous one, with the goal of implementing long-term solutions to problems. Most problem-solving efforts benefit from a disciplined method....

Open Access

Best of Back to Basics: Improving a System

by Pintavalle, Robert

When we think of nonconforming material, we think about scrapped and reworked material or products that directly cut into a company’s bottom line. But a closer look shows that a nonconforming material system can provide a wealth of information....

Open Access

Best of Back to Basics: In the Beginning ...

by Nelson, T. Dan

The 2015 version of ISO 9001 is expected to clarify the requirements to apply a process approach to quality management. A common question arises from those new to the process approach: “Where does a process begin and where does it end?”...

Featured advertisers