Back to Basics


Open Access

Back to Basics: Breaking It Down

by Ayulo, Alberto

A3 thinking is based on the plan-do-check-act cycle. This powerful way of thinking is transcribed on a piece of paper (the A3 report) a team of employees can use to produce a desired outcome for a proposed process....

Open Access

Back to Basics: To DMAIC or Not to DMAIC?

by Berardinelli, Carl F.

Define, measure, analyze, improve and control is a structured problem-solving method. Each phase builds on the previous one, with the goal of implementing long-term solutions to problems. Most problem-solving efforts benefit from a disciplined method....

Open Access

Back to Basics: Team Effort

by Cascella, Victor

By paying attention to these six critical success factors, process management teams can deliver value and earn a position of influence in any organization’s performance management and improvement efforts....

Open Access

Back to Basics: Good to Great

by Al-Sabbali, Wail A.

Quality systems audits provide a great opportunity for an organization to reinforce its strengths and minimize its weaknesses. Throughout the process, auditors play the major role in maximizing the value of the audit....

Open Access

Back to Basics: The Big Picture

by Bautista Smith, Janet

Business competition is an unending race with multifaceted measurements of success. One success factor is productivity: the ratio of value added—such as service rendered or products produced—versus the associated cost....

Open Access

Back to Basics: Smart Charting

by Sherman, Peter J.

Control charts are at the foundation of Six Sigma. They serve as the primary tool to filter out the probable noise (inherent variation or common cause) from the potential signals (nonrandom variation or special cause)....

Open Access

Back to Basics: Solid Proof

by Suedbeck, John G.

In general, the audit process is similar across most industries. To effectively evaluate risk, we need an understanding of the reliability of the audit evidence obtained. But how do we best assess the reliability of audit evidence?...

Open Access

Back to Basics: Team Advantage

by Cascella, Victor

Process management teams provide a framework through which complex, cross-functional processes can be assessed and optimized. By focusing on these seven activities, process management teams can provide the value they are uniquely positioned to deliver....

Open Access

Back to Basics: Creative Combination

by Force, Scott

I have been facilitating lean Six Sigma projects and coaching other belts through their projects since 2002. Combining tools is a technique I use with teams when potential root cause analysis through a fishbone diagram does not show any obvious direction....

Open Access

Back to Basics: Understanding Variation

by Port, Jonathan

Organizations with quality management systems compliant to ISO 9001:2008 are required to take action to eliminate the causes of nonconformities. If determination of variability type is absent from problem-solving methods, it leads to ineffective actions....

Open Access

Back to Basics: Psychology Central

by Carpenter, Ed

Understanding how people work is the purview of psychology—hence, psychology is the hub of the system of profound knowledge. Business and quality always come down to people. Knowledge of psychology is essential....

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