Quality Progress

August 2019 Issue


Current Issue Cover image
Download Issue
10 mb PDF

Cover Story

Fish(bone) Stories

Building on the fishbone diagram through mind mapping to usher the tool into the digital age.

by Gregory H. Watson and Ekaterina A. Spiridonova

Open Access


Quality Tools

abstract image

The Power of Proactivity

Enhance the plan-do-check-act cycle by adding an “understand” phase.

by Konstantin Petkovski

Quality Tools

abstract image

Bring the Energy

Get reacquainted with acceptance charts and the new way to construct them.

by Donald S. Holmes, A. Erhan Mergen and Murat P. Uysal

Case Study

abstract image

One Check to Rule Them All

How one team unfurled the quality check sheet to eliminate rework and process breakdowns.

by John D. Smith

Image of ASQTV screen

Basic Tools, Complex Problems

Watch the recent ASQ TV episode titled, “Basic Tools, New Applications” which features subject matter experts advising not to overlook the basic tools and fundamental approaches when taking on new and complex problems.

Reaction Gauge

According to a new Consumer Reports investigation, one in six vehicles driven by Uber and Lyft drivers in New York City and the Seattle area has unaddressed safety issues. The investigation also revealed that the organizations don’t do much to enforce or address open recalls. What risks and liabilities are the organizations opening themselves up to? Do you think ride-hailing services should do more to ensure their drivers’ vehicles are safe, or leave it up to individual drivers?

Join the discussion on myASQ, or on LinkedIn.

Ask an Expert

Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.

Upcoming Events

Quality 4.0 Summit

Nov. 18 - 19, 2019 | Dallas, TX
Visit asq.org/conferences/quality-4-0

more events

Join the Discussion on myASQ

Share your thoughts about this month’s Quality Progress articles on ASQ’s community platform, myASQ.

Featured advertisers