Quality Progress

May 2020 Issue


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Cover Story

Some Assembly Required

Tips to better communicate information about solutions and results from problem-solving efforts.

by W. Frazier Pruitt

Open Access



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Living for the Moment

One company realized the heady benefits of mindfulness in the workplace, including improved employee well-being, and increased operational efficiency and effectiveness.

by Tom Raffio

Soft Skills

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Dealing With a Tricky Situation

Smart advice on handling difficult people and situations in the workplace.

by Neetu Choudhary


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A Meaningful Mantra

The definitions of “quality” and “excellence” must be clarified to empower organizations and individuals.

by Bob Kennedy


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ASQTV has an entire specialty channel dedicated to the culture of quality. Visit today to view one-on-one interviews and episode segments devoted to what makes a quality culture, structuring and sustaining such a culture in your organization, and other relevant research around the subject.

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Reaction Gauge

The novel coronavirus—known as COVID-19—has changed the way many organizations are doing business. For example, it has caused a major disruption in global supply chains, and everyone from automakers to grocery stores are running out of parts and products. It’s also caused many companies to encourage their employees to work remotely to adhere to social distancing recommendations. How has your organization been affected by COVID-19? What is it doing to ensure business continues?

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Upcoming Events

WCQI Virtual

May 6, 2020 | Online
Visit asq.org/conferences/wcqi

Quality 4.0 Summit

September 28 – 30, 2020 | San Antonio, TX
Visit asq.org/conferences/quality-4-0

Inspection Division Conference

October 1 – 2, 2020 | Salt Lake City, UT
Visit asq.org/conferences/inspection-division

Audit Division Conference

October 8 – 9, 2020 | Orlando, FL
Visit asq.org/conferences/audit-division

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