Quality Progress

February 2019 Issue


Cover Story

18 Steps to Six Sigma Project Success

This step-by-step guide will help Six Sigma practitioners align their projects to their organization's business strategy and guarantees that the project stays headed in the right direction.

by Marcelo Machado Fernandes, Jennifer Hurst, Jiju Antony, João Batista Turrioni and Messias Borges Silva

Open Access



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Mining Matters

Six Sigma methods can provide a rock-solid way to help mining companies unearth metrics and analytics to help make their operations safer.

by Rajeev Chadha

Maintenance Management

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A Match Made in Maintenance Heaven

A case study showcases how one organization from the oil and gas industry combined quality and maintenance management programs to achieve equipment reliability and drive its maintenance philosophy.

by Ray Stoute


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Slam Dunk

There’s a new way of using statistics and analytics to identify undervalued professional basketball players and build a winning roster in fantasy basketball leagues.

by George Recck, I. Elaine Allen, Adam Kershner, Zachary Mittelmark and Julia E. Seaman

Image of ASQTV screen

Lean Six Sigma in Higher Education

Watch a video of Norma Simons, a Lean Six Sigma Master Black Belt, president of Performance Innovation LCC and the ASQ Education Division secretary, making the case that higher education needs to embrace tools and approaches that support systems thinking and teamwork to meet operational performance goals. Simons highlights lean Six Sigma, a project-based method that helps organizations gain a competitive advantage through data-driven decision making and rigorous process management approaches. You can also find other videos addressing lean and Six Sigma at ASQ TV’s Lean and Six Sigma specialty channel.

Reaction Gauge

With the proliferation two-day and same-day delivery options, online shoppers have come to expect faster, flexible and more convenient shipping. So much so that customer satisfaction depends on it—98% of people who shop online say it affects their brand loyalty. What delivery experiences—good or bad—have impacted your satisfaction with a brand? What new shipping options do you see for the future?

Join the discussion on myASQ, or on LinkedIn.

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Upcoming Events

Lean and Six Sigma Conference

March 4 - 5 | Phoenix, AZ
Visit asq.org/conferences/six-sigma

World Conference on Quality and Improvement

May 20 - 22 | Fort Worth, TX
Visit asq.org/conferences/wcqi

more events

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Share your thoughts about this month’s Quality Progress articles on ASQ’s community platform, myASQ.

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