Quality Progress

February 2020 Issue


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Cover Story

All Roads Lead to Rome

Despite the different approaches they take, lean and Six Sigma ultimately converge on the same goal: improving quality for customers and the world around them.

by Bering He

Open Access


Six Sigma

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Tending to Trending

Use a new approach based on the define, measure, analyze, improve and control cycle to track customer complaints.

by Jayet Moon

Statistical Process Control

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Getting to Normal

A classic quality technique—statistical process control—can be repurposed into a new managerial tool to help transform a bipolar system into a properly managed organization.

by Willy Vandenbrande


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Bridging the Gap

Certain terms and definitions used within the ISO 9000 family of quality management system standards must be modified to better serve organizations trying to build more effective quality systems.

by Vitaly Ogvozdin

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Lean and Six Sigma

Check out ASQ TV’s Lean & Six Sigma channel, which features full episodes as well as interviews with subject matter experts covering tools and concepts surrounding lean and Six Sigma methods.

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According to LinkedIn's 2020 "Emerging Jobs Report," as automation increases, so will the demand for soft skills. More and more, employers are looking for people with outstanding critical thinking, emotional intelligence, decision making, creativity and flexibility skills. What other skills are employers looking for in 2020 and beyond?

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Upcoming Events

Lean and Six Sigma Conference

Feb. 23-25, 2020 | Phoenix, AZ
Visit asq.org/conferences/six-sigma

Collaboration on Quality in the Space and Defense Industries

March 9-10, 2020 | Cape Canaveral, FL
Visit asq.org/conferences/quality-space-defense

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