Quality Progress

November 2014 Issue


Cover Story

Multipronged Approach

A global IT services organization eager to eradicate inefficiencies and enhance customer value integrated multiple quality methods to assemble its business excellence program.

by Prashant Ramakant Patil and Nandkumar Mishra

Open Access

 

 


Quality Defined

Finding Harmony

Deciding on a new definition of quality that incorporates concepts around excellence could make this what Joseph M. Juran called “the century of quality.”

by Bob Kennedy


Lean Six Sigma

Bank on It

A European banking giant maximized lean Six Sigma to review and realign its front-to-back operations, which helped it save money and improve customer service.

by Isabelle Monier-Vinard and Adrian Grant


Quality Management

The System Is the Solution

See how your organization’s people, processes and problems intertwine, and pave a pathway to cooperative solutions by embracing the power of systems thinking.

by John R. Schultz


Defining Quality

View a video interview with Bob Kennedy, author of “Finding Harmony,” as he discusses more about finding a universal definition of quality for the 21st century.

Defining Quality

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