Quality Progress

May 2017 Issue

Cover Story

Solid Footing

Incorporating the five virtues of a good hypothesis will get your root cause analysis off on the right foot.

by Matthew Barsalou

Open Access


Root Cause Analysis

Mind the Gaps

Using the gap model, an Arizona hospital recovered from poor service quality, improved process efficiencies and boosted patient satisfaction scores.

by Denise M. Kennedy


Are These the Same?

Be strategic when error proofing devices in workflows so you get things right every single time.

by Liem Ferryanto

Risk Management

New Tricks for an Old Tool

Introducing marginal risk and the risk-sensitive priority number to FMEA.

by Eugene R. Bukowski

ASQTV The Five Whys and Root Cause Analysis

ASQTV The Five Whys and Root Cause Analysis

ASQTV’s latest episode examines a new approach to five whys and root cause analysis, and gives a refresher on “is/is not” analysis.
Visit http://videos.asq.org to access the full video library.

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