June 2017 Issue
Twists and Turns
Change leaders can empower teams to better navigate change and sustain improvements by incorporating these six emotional drivers.
by Dana K. Ginn
Case Study
Paint Process Pains
A manufacturer deployed the design of experiments approach to address problems within a painting process.
Risk Management
Standard Comparison
Quality and regulatory professionals in the medical device and pharmaceutical arenas stand to benefit by knowing each industry’s respective risk management standard.
Quality Tools
Quality’s New Frontier
The case for implementing continuous improvement tools within an organization’s marketing and sales functions.
- Back to Basics [Open Access]
- Career Coach [Open Access]
- Field Notes
- Foreword
- Innovation Imperative
- Measurement Matters
- My Quality Story [Open Access]
- Six Sigma Solutions
- Standard Issues
- Statistics Spotlight
- Try This Today [Open Access]
- Volviendo a los Fundamentos [Open Access]
In Remembrance
Dick McKeever, an ASQ fellow and former board member, died last month after a long battle with cancer. McKeever, a 19-year member of ASQ’s Cincinnati Section, served on the board from 2005 to 2009.
Mike Nichols, a former ASQ president, called McKeever “humble yet passionate, dedicated and always willing to help, a model of what a volunteer leader should be.” McKeever’s family requested memorial donations be made to Hospice of Cincinnati—Blue Ash. For more information, visit www.hospiceofcincinnati.org.
ASQTV Certification Preparation
ASQTV’s latest episode focuses on certificates and certifications for professional development, career advancement and increased earning potential.
Visit http://videos.asq.org to access the full video library.
It seems everyone has an airline horror story. And recently, several airlines have been called out for especially poor customer service—canceling hundreds of flights, dragging passengers off planes, threatening families with jail. But aside from apologizing after the fact, action is rarely taken to prevent these situations.
What can airlines do to improve the customer experience and avoid these PR nightmares?
Send your responses to editor@asq.org.
Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.
ASQ European Quality Conference
Nov. 6-7 | Berlin, Germany
Visit http://asq.org/conferences/european-quality/
ASQ Lean and Six Sigma Conference
Feb. 26-27 | Phoenix, AZ
Visit http://asq.org/conferences/six-sigma/
ASQ World Conference on Quality and Improvement
Apr. 30- May 2 | Seattle, WA
Visit http://asq.org/wcqi/
ASQ Communities
ASQ members exchange ideas, comments and suggestions on a discussion board platform.
Featured advertisers
