March 2018 Issue
Use the concept of infection points to understand your organization's cultural transformation.
by Stephen K. Hacker
A Different Kind of BBQ
Embrace behavior-based quality to drive a culture of quality.
Help your organization set a strategic agenda and gain an edge over competitors.
Overcome the seven challenges that can throw process improvement projects off track.
Gateway Technical College in southeastern Wisconsin wanted to break silo thinking and promote a culture of excellence. Simultaneously engaging leadership (including the board of directors) with frontline staff, the improvement team used lean Six Sigma to drive alignment and improve processes. In this ASQ TV segment, two team members, Kamaljit Jackson and Jenelle Williams discuss the initiative's background. Visit http://videos.asq.org to access the full video library.
As organizations begin to realize just how important culture is to their employees and to the customer experience, more and more are adding a chief customer officer and chief culture officer to their C-suites.
Has your organization added either of these positions? If not, who is responsible for your organization’s quality culture?
Send your responses to firstname.lastname@example.org.
Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.
Apr. 30 - May 2 | Seattle, WA
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