February 2020 Issue
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Despite the different approaches they take, lean and Six Sigma ultimately converge on the same goal: improving quality for customers and the world around them.
by Bering He
Use a new approach based on the define, measure, analyze, improve and control cycle to track customer complaints.
Statistical Process Control
A classic quality technique—statistical process control—can be repurposed into a new managerial tool to help transform a bipolar system into a properly managed organization.
Certain terms and definitions used within the ISO 9000 family of quality management system standards must be modified to better serve organizations trying to build more effective quality systems.
Lean and Six Sigma
According to LinkedIn's 2020 "Emerging Jobs Report," as automation increases, so will the demand for soft skills. More and more, employers are looking for people with outstanding critical thinking, emotional intelligence, decision making, creativity and flexibility skills. What other skills are employers looking for in 2020 and beyond?
Have you run into a problem you can’t seem to solve? Look no further. QP’s experts will provide answers and insights to your toughest questions.
Submit your question today.
Lean and Six Sigma Conference
Feb. 23-25, 2020 | Phoenix, AZ
Collaboration on Quality in the Space and Defense Industries
March 9-10, 2020 | Cape Canaveral, FL
Join the Discussion on myASQ
Share your thoughts about this month’s Quality Progress articles on ASQ’s community platform, myASQ.