Indian Technology News
June 14, 2018
There exists a lot of anxiety among employees the world over when it comes to emerging technologies such as robotics and artificial intelligence posing a threat to their jobs. Even the world’s first humanoid, Sophia the robot, had joked to the 60,000 attendees at the 2017 Web Summit in Lisbon that “We will take your jobs.” Several experts have time and time again downplayed concerns around artificial intelligence, yet there is nothing quite hard facts to dispel fears around AI and other technologies.
Allaying the fear of automation
One such data that is bound to send some cheers comes courtesy Gartner, a leading research and advisory company. For instance, AI is expected to be a positive net job creator and will create 2.3 million new jobs while only replacing 1.8 million jobs. By 2022, it is expected that one in five workers engaged in non-routine tasks will depend on artificial intelligence to do their jobs.
The fact that AI will disrupt several industries is a given. It will force decision-makers to rethink the way they operate and consider automation to deliver innovative tools and improve the customer experience every step of the way. The hype that machines or machine intelligence will completely take over human jobs has no substance in the light of the findings by Gartner.
Another interesting study titled, “The Substitution of Labor—technological feasibility to other factors influencing job automation,” prepared by researchers at the Stockholm School of Economics, shatters the hype around automation. The paper correctly distinguishes between routine and non-routine tasks and manual to cognitive tasks to allay fears that technologies such as AI will completely take over human jobs.
Promising technologies are only going to improve the experience of a customer, help businesses streamline processes and eliminate redundant methods. AI is helping businesses make improvements in functions such as sales and marketing, customer service, human resources, logistics, etc. At the same time, the need for humans will continue to exist as they will be required to perform tasks that involve creativity, interpersonal skills, mobility, emotional intelligence, etc.
Upskilling—the need of the hour
In today’s times when technology is poised to disrupt the status quo and make businesses rethink on how they operate, techies need to upskill 15-20 times to achieve career growth, as per a report by Edureka. At the same time, companies must also invest in human capital and introduce skill enhancement initiatives.
The lean and efficient workforce of tomorrow must have better access to lifelong learning opportunities. There is also a need to revise the education system and make it in tune with today’s reality through a focus on imparting practical skills and knowledge. Anyone working in the IT sector must look for ways to pick up new skills instead of plotting the future around automation fears.
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