ICT Monitor Worldwide
February 7, 2018
Microsoft Surface Pro 4 owners have discovered a novel fix for the screen flickering issues dogging the 2-in-1 touchscreen notebook—putting it on ice.
The so-called “Flickergate” issue has been reported by at least 1,600 Surface Pro 4 owners on a website dedicated to the flaw.
Users, who say Microsoft support is ignoring the issue, are resorting to placing the Windows 10 device into the freezer to temporarily halt the screen flickering issue.
One Surface Pro 4 owner claims to get a half-an-hour of flicker-free use after ten minutes alongside the ice cream and vodka.
In a statement Microsoft told The Verge: “We are aware that some customers have experienced a screen flicker on Surface Pro 4 and are monitoring the situation closely.”
The issue is believed to affect less than 1% of Surface Pro 4 owners, but a thread on the Microsoft support forums has existed for over a year.
Microsoft says affected users should contact customer support. However, many users only began experiencing problems after their warranties have expired, meaning there’ll be no free replacements or repairs for the 1,600 affected users, unless Microsoft issues a recall.
On the Flickergate website, the group says: “Surface Pros are marketed and priced as premium devices. Microsoft should therefore respond accordingly by acknowledging the issue and offering a solution. If the issue is a hardware fault, then Microsoft should recall affected devices.”
Considering the Surface Pro range is notoriously hard to repair, it appears replacements, if anything, would be the way to go.
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