United Debt Counselors Focuses on the Customer Experience Changes

FinancialWire

January 1, 2014

United Debt Counselors (UDC), a company specializing in debt settlement, has recently been reworking policies and procedures to improve customer service and ensure a positive and fruitful experience for its customers. In addition to promoting strict compliance with all Federal Trade Commission (FTC) rules and regulations regarding the debt relief service industry, UDC is making a commitment to excellence in its customer interactions in order to provide the best possible services to customers seeking debt relief.

UDC has been in business for over five years and offers debt relief services to customers in need of assistance. UDC provided a debt relief alternative to consumers seeking to avoid filing for bankruptcy to get out from under crippling debt. The company is taking steps to go the extra mile in creating a positive experience for every customer, and a productive outcome in all forms of interaction with consumers in search of debt relief services.

UDC is dedicating itself to consistency across all platforms, including mailers, video content, and in-person interactions with customers. All face-to-face Field Representatives must undergo a rigorous training program and they are subject to internal compliance reviews. This is intended to provide quality of service, consistency of information presented, and well-informed customers.

Customers are presented with comprehensive information regarding material terms and conditions of the sales offer and services; total estimated fees for the debt relief services; benefits of debt settlement and the potential consequences of failure to complete debt settlement programs. The intent is to ensure that customers have all the information they need to make a wise decision regarding their debt relief options, and that their experience with UDC is positive and successful.

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