Apple Phones Top Reliability Survey

PC Magazine.com

February 25, 2013

Every smartphone has it flaws, but according to FixYa, Apple's iPhone has less than others.

Cupertino's popular device beat out Samsung, Nokia, and Motorola in terms of reliability, based on FixYa's analysis of troubleshooting requests.

According to the FixYa Smartphone Reliability Report, Apple dominated the test with the fewest number of problems relative to market share. Despite complaints about the smartphone's battery life, FixYa said, users love the simple, if less customizable, user interface.

The Motorola Droid lineup, meanwhile, earned the lowest reliability score, as well as the least market share. Customers "have constantly been let down by an overwhelming number of problems," according to FixYa, which describes itself as a community based trouble-shooting resource. Motorola garnered a total 136,436 problem impressions on FixYa, including notes about touch-screen issues, speaker and camera quality, and pre-installed bloatware.

"Smartphones are consistently being compared on a case-by-case basis, but no one has looked at the overall trends across the manufacturers' entire smartphone line," FixYa CEO Yaniv Bensadon said in a statement.

The site's newest report compared the iPhone, Galaxy, Lumia, and Droid lines, comparing reported issues with market share, and releasing a final reliability score. The result, Bensadon said, is a scaled approach "to truly see who is the most reliable, and who is barely even comparing."

Samsung, which has helped boost the Android platform, landed below Cupertino, with consumers finding the Galaxy lineup almost three times less reliable, customers say. Users love the overall screen quality and UI across the flagship Galaxy products, but microphone and speaker issues remain a problem, "seeing as how smartphones are foremost meant to make and receive phone calls," FixYa mocked.

Not forgotten, Nokia landed somewhere in the middle of Samsung and Motorola -- slower load times and a shallow Windows Phone app ecosystem pulled it down to third place. According to FixYa, the manufacturer's saving grace is the Lumia smartphone, a durable device that has seen strong sales.

The issue of battery life landed among three of the four lines' top issues, along with complaints that the device gets hot (Samsung and Nokia), poor Wi-Fi connectivity (iPhone), and touch-screen issues (Motorola).

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