ASQ Quality Report

The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction With Utilities, Transportation, Information, Hospitals, and Accommodation & Food Services

Table 1

ACSI Overall Perceived Quality

 

Q1 ‘06

Q1 '05
% Change from last year
Q1 Yr1
% Change from 1st year

NATIONAL QUALITY INDEX
(all industries)

79.5

78.4

1.4

80.0

(0.6)

 

 

 

 

 

 

UTILITIES

80.1

80.4

(0.4)

83.0

(3.5)

Energy Utilities

80

80

0.0

83

(3.6)

 

 

 

 

 

 

TRANSPORTATION

76.6

77.0

(0.5)

82.0

(6.6)

Airlines

69

69

0.0

75

(8.0)

USPS

76

77

(1.3)

79

(3.8)

Express Delivery

87

87

0.0

88

(1.1)

 

 

 

 

 

 

INFORMATION

74.9

72.0

4.0

82.0

(8.7)

Fixed Line Telephone

78

77

n/a

n/a

n/a

Wireless Service

71

68

4.4

69

2.9

Cellular Phones

77

77

0.0

77

0.0

Cable & Satellite TV

71

71

0.0

69

2.9

           

HOSPITALS

81.0

78.0

3.8

80.0

1.3

 

 

 

 

 

 

ACCOMMODATION & FOOD SERVICES

79.2

78.0

1.5

n/a

n/a

Hotels

82

81

1.2

81

1.2

Limited-Service Restaurants 75 73 2.7 72 4.2

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