The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction
With Manufactured, Non-Durable Goods
Table 1
ACSI Overall Perceived Quality
| |
Q3 '05 |
Q3 '04 |
% Change from last year |
Q3 '94 |
% Change from 1st year |
NATIONAL QUALITY INDEX
(all industries)
|
78.5
|
79.8 |
(1.6)
|
79.9
|
(1.8)
|
|
|
|
|
|
|
MANUFACTURING – NON DURABLES |
87.4
|
87.4
|
0.0
|
86.9
|
0.6
|
| APPAREL |
85 |
85 |
0.0 |
85 |
0.0 |
| ATHLETIC SHOES |
82 |
83 |
(1.2) |
83 |
(1.2) |
| BEVERAGES & SOFT DRINKS |
89 |
90 |
(1.1) |
91 |
(2.2) |
| BREWERIES – BEER |
88 |
86 |
2.3 |
88 |
0.0 |
| CIGARETTES |
85 |
84 |
1.2 |
86 |
(1.2)
|
| FOOD MANUFACTURING |
88 |
88 |
0.0 |
90 |
(2.2) |
| PERSONAL CARE & CLEANING PRODUCTS |
89 |
91 |
(2.2) |
89 |
0.0 |
| PET FOOD |
87 |
88 |
(1.1) |
89 |
(2.2) |
*quality scores for individual companies are not made public.
