ASQ Quarterly Quality Report

The Quarterly Quality Report
An ASQ Analysis of Quality & Customer Satisfaction
With Manufactured, Non-Durable Goods

Table 1

ACSI Overall Perceived Quality

 
Q3 '05
Q3 '04
% Change from last year
Q3 '94
% Change from 1st year

NATIONAL QUALITY INDEX
(all industries)

78.5

79.8

(1.6)

79.9

(1.8)

 

 

 

 

 

 

MANUFACTURING – NON DURABLES

87.4

87.4

0.0

86.9

0.6

APPAREL 85 85 0.0 85 0.0
ATHLETIC SHOES 82 83 (1.2) 83 (1.2)
BEVERAGES & SOFT DRINKS 89 90 (1.1) 91 (2.2)
BREWERIES – BEER 88 86 2.3 88 0.0
CIGARETTES 85 84 1.2 86

(1.2)

FOOD MANUFACTURING 88 88 0.0 90 (2.2)
PERSONAL CARE & CLEANING PRODUCTS 89 91 (2.2) 89 0.0
PET FOOD 87 88 (1.1) 89 (2.2)

*quality scores for individual companies are not made public.

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