“Scanning for a Superior Skill Set” (April 2020, pp. 16–27): Frameworks are a solution to a problem for which you don’t have a common knowledge of the underlying theory. Everything varies, and variation either gets better or worse. Frameworks can guide efforts to reduce variation, resulting in better quality and lower costs.

Tim Clark, Nashville, IN


“Tending to Trending” (February 2020, pp. 22–29) is a well-thought out integration of risk-based trending and the define, measure, analyze, improve and control process.

Adam Brooks, Silver Spring, MD


In response to “All Roads Lead to Rome” (February 2020, pp. 14–20): Great article! I am going to use it as a teaching reference at a new organization that lacks lean and Six Sigma knowledge.

Courtney Harris, Charleston, SC

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This month’s question

A culture is essential to an organization achieving its goals. In his book, Culture Is Everything (Quality Press, 2020), Jeff Veyera defines company culture as “the manner by which an organization’s values are communicated, understood and lived by its members.” A culture of quality means that quality is everyone’s responsibility—not just that of the quality department. What does a culture of quality look like to you? Why do you think it’s important?

Join the discussion on myASQ at my.asq.org, or on LinkedIn at www.linkedin.com/company/asq.

Last month’s question

The novel coronavirus—known as COVID-19—has changed the way many organizations are doing business. For example, it has caused a major disruption in global supply chains, and everyone from automakers to grocery stores are running out of parts and products. It’s also caused many companies to encourage their employees to work remotely to adhere to social distancing recommendations. How has your company been affected by COVID-19? What is it doing to ensure business continues?

C.G. Mistry, Los Angeles, says:

The current situation is a pointer to future working systems. I think this is forced experimentation of remote working.

Greg Hutchins, Portland, OR, writes:

Risk-based problem solving and risk-based decision making become requisite supply management and general management knowledge, skills and abilities.

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