Tending to Trending

Description: If your company makes a product that can potentially harm customers or end users, trending complaints, claims or field failures is not only a good idea for proactive problem detection, it’s also an implied requirement in many regulated industries.…

Keywords: DMAIC,Six Sigma,Define,measure,analyze,improve and control cycle,Customer experience,Customer complaints

Access this article
Other ways to access this article

Social Bookmarking

Digg, delicious, NewsVine, Furl, Google, StumbleUpon, BlogMarks, Facebook

--Jay, 04-01-2020

Great Article
--Michael, 02-24-2020

Excellent overview, Jayet.
--Joseph Purpura, 02-19-2020

A well thought out integration of risk-based trending and the DMAIC process
--Adam Brooks, 02-11-2020

Great read, and excellent application of DMAIC.
--Gabe Baez, 02-03-2020

This is an important and effective article for most every quality practitioner. Mr. Moon provides theory, but quite helpfully walks us through the application of theory to a real world example. This is actionable information.
--Paul Meixner, 02-03-2020

A solid explanation of the benefits of applying DMAIC to complaints trending.
--Andrew, 02-03-2020

Great article. Just what health authorities want to see. Looking forward to seeing more from the author.
--Mark V, 02-02-2020

Impressive technique on how DMAIC process can be applied in Risk-based trending
--Arun Mathew, 02-01-2020

--Michael, 02-01-2020

Featured advertisers