Tending to Trending

Description: If your company makes a product that can potentially harm customers or end users, trending complaints, claims or field failures is not only a good idea for proactive problem detection, it’s also an implied requirement in many regulated industries.…


Keywords: DMAIC,Six Sigma,Define,measure,analyze,improve and control cycle,Customer experience,Customer complaints

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--Jay, 04-01-2020


Great Article
--Michael, 02-24-2020


Excellent overview, Jayet.
--Joseph Purpura, 02-19-2020


A well thought out integration of risk-based trending and the DMAIC process
--Adam Brooks, 02-11-2020


Great read, and excellent application of DMAIC.
--Gabe Baez, 02-03-2020


This is an important and effective article for most every quality practitioner. Mr. Moon provides theory, but quite helpfully walks us through the application of theory to a real world example. This is actionable information.
--Paul Meixner, 02-03-2020


A solid explanation of the benefits of applying DMAIC to complaints trending.
--Andrew, 02-03-2020


Great article. Just what health authorities want to see. Looking forward to seeing more from the author.
--Mark V, 02-02-2020


Impressive technique on how DMAIC process can be applied in Risk-based trending
--Arun Mathew, 02-01-2020



--Michael, 02-01-2020


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