Bridging the Gap

Description: Since 1986, the International Organization for Standardization (ISO) has developed the ISO 9000 family of quality management systems (QMS) standards, and many organizations have used them to create their own quality systems.…

Keywords: Quality management system,QMS,QMS standards,ISO 9000,ISO 9000:2015,Terminology,

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Discussion "How to define what is quality" emerges regularly - see, for example, the issue of QP, 2001, July. V. Ogvozdin is trying to launch such discussion again starting from Hegel's definition. Maybe it is good for a philosophical dispute, but useless for life: for example, what is the quality of life from the viewpoint of Hegel? Saying by the words of Shewhart and Deming such definition is not operational. By the way, in the above mentioned article the authors considered Shewhart's definition as being the best. But it seems to be too complex for using in standards. Quality is a very complicated notion from one side. But from the other side Miron Tribus sometimes said that quality was as love: nobody knows how to define it but everybody knows when it comes.
--Vladimir Shper, 02-08-2020

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