In response to “Standard Issues: A New Perspective” (November 2019, pp. 48-50): The revised ISO 10014 will be beneficial to quality professionals as they try to show top management the link between quality management systems and financial and economic benefits. The author provides highlights of the revision process, revision timetable and maturity scale, which have greatly increased my interest in this standard. I look forward to reading and using it.

Muthuraman Annamalai, Johns Creek, GA


“Consuming the Concept of Risk” (November 2019, pp. 26–33) is an excellent article. Contemplating risk management holistically is the cornerstone of a resilient organization.

Ernesto Rodriguez, Montreal


“Take a Big Byte” (October 2019, pp. 22–29) provides a great professional overview of methods for deriving quality information from big data sources.

Richard Mallory, Orangevale, CA


It was so nice to see the article “We ARE Doing It!” (September 2019, pp. 14–27). I enjoyed reading it and definitely can relate to some of the negative and positive experiences. When I look back at situations I’ve experienced in my career, I don’t think it’s a man/woman thing—I think it’s a human thing. Men and women can bring biases to the workplace about the opposite sex, race and background, for example. But articles like this one show that we are making headway and we will keep pushing on!

Hope Cecile, Windsor, Ontario

The Reaction Gauge

This month’s question

As manufacturers look ahead to a new decade, many realize they must restructure and reinvent themselves to stay relevant in today’s quickly evolving environment. To do so, they are implementing new trends, such as cobots, 5G manufacturing, distributed manufacturing, augmented reality and the Internet of Things. What other up-and-coming trends will disrupt the manufacturing industry? How are you preparing for tech changes?

Join the discussion on myASQ at my.asq.org, or on LinkedIn at www.linkedin.com/company/asq.

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