“In No Uncertain Terms” (May 2019, pp. 18-24) is well written, but the author supports the wrong conclusion. If “continuous” means without cessation, it's not possible to execute your job. You would not be working on contract review, design, product or service realization, or the other processes that must be executed in the business. “Continual improvement” is the proper term. It’s the only feasible activity for businesses to embrace and for which auditors may find objective evidence.

Cynthia Aylen,
Kissimmee, FL


In response to “Back to Basics: A Disciplined Approach” (May 2019, p. 64): The author should follow ISO 9000:2015, which defines “corrective action” as an action to eliminate the cause of a nonconformity and prevent recurrence, and “correction” as an action to eliminate a detected nonconformity.

Consequently, corrective actions deal with a root cause and thus concern processes, while corrections deal with a nonconformity and thus concern products. Therefore, the terms “corrective action” and “correction” cannot be arbitrarily interchanged.

Ondrej Durej,

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This month’s question

According to a new Consumer Reports investigation, one in six vehicles driven by Uber and Lyft drivers in New York City and the Seattle area has unaddressed safety issues. The investigation also revealed that the organizations don’t do much to enforce or address open recalls. What risks and liabilities are the organizations opening themselves up to? Do you think ride-hailing services should do more to ensure their drivers’ vehicles are safe, or leave it up to individual drivers?

Join the discussion on myASQ at my.asq.org, or on LinkedIn at www.linkedin.com/groups/3633.

Last month’s question

Career coach Erin Urban estimates that the vast majority of professionals take a backseat in their career development. They don’t regularly invest in their professional growth, assuming their organizations will tell them what skills to learn. According to Urban, professionals must invest in their own continuous improvement plans to achieve their career goals. How do you approach professional growth? What, if any, assistance does your organization offer?

Deepak Musuwathi Ekanath, Salt Lake City, says:

My organization offers a tuition assistance program and pays for certain certifications as well. I believe everyone is responsible for their own career development. I personally take time to read articles and books, and watch useful YouTube videos to gain in-depth knowledge if I don’t understand some of the technicalities. Of course, it is easy to be distracted by the abundant information available on the internet.

Tamara Bradley, Fall River, WI, writes:

My employer covers the cost of my ASQ membership and reimburses for certification. I also seek professional development classes and webinars that focus on skills that I feel I need to strengthen or think my organization would immediately benefit from. I also participate in a local quality professionals roundtable. My organization is supportive of professional development opportunities for me and my group through financial means and also by allowing me to take time away from work to learn.

Derek Scott, Westhill, Scotland, says:

Career development the most important thing a person can do and the best form of unemployment insurance. I did exactly what this question suggests—assumed my employer would want to actively invest in my continuing professional development. Cue a downturn, and I was left without various desirable certifications on my curriculum vitae when it came time to hunt for a job. Since then, I have paid for everything myself. I’ve taken many training courses and certifications, and continue to do so. That all led to two big jumps in my career and I am much happier now that I have taken an active control of my own career. It’s a rather empowering feeling.

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