One Check to Rule Them All

Description: Associate feedback was clear. There were significant problems with the new operating system that were not evident to leaders of the mid-sized health plan support services business.…

Keywords: Quality tools,Check sheets,Case study

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For clarification, Check sheets do not solve problems, they are however useful in investigating problems. Also the example shown on page 43 would be much better if it also utilized the X axis for additional information such as time, department, or some factor that would add another dimension to the data. Knowing how many times something occurred is useful for prioritizing. The additional data may take one much further in identifying the potential cause.
--William L Osburn, 08-23-2019

--William L Osburn, 08-23-2019

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