2020

FOOTNOTES

The ASQ CSQP Study Guide

Mark Allen Durivage and Edward Cook, ASQ Quality Press, 2018, 192 pp., $30 member, $50 list.

This book is a study guide for those taking ASQ’s certified supplier quality professional (CSQP) exam, and is best used with The Certified Supplier Quality Professional Handbook (ASQ Quality Press, 2016).

The book is divided in to two sections:

Section one provides practice questions on the seven topics included in the CSQP body of knowledge (BoK):

  • Supplier strategy.
  • Risk management.
  • Supplier selection and part qualification.
  • Supplier performance monitoring and improvement.
  • Supplier quality management.
  • Relationship management.
  • Business governance.
  • Ethics and compliance.

The answers are provided separately under each topic. The practice questions are thorough and aid those taking the CSQP exam.

Section two provides a practice test comprised of 150 questions from all the topics in the CSQP BoK to simulate the certification exam. The answers for these questions are provided at the end.

All the questions and solutions in this book were developed specifically to address the  CSQP BoK and help those studying for the certification.

If you are looking for a question bank to practice the CSQP certification exam, look no further—this book is for you.

Suresh Anaganti,
Palmyra, PA


Managing Risk: Best Practices for Pilots

Dale Wilson and Gerald Binnema, Aviation Supplies & Academics, Inc., 2014, 248 pp., $19.80.

Pilots use a variety of decision-making procedures and tools to deliver quality as process and result when they are flying an aircraft. Quality principles are important as best practices for pilots to manage risk. This book is authored for pilots and has a strong focus on piloting an aircraft. It is not the traditional exploration of tools, procedures or compliance with standards that you would find in the field of quality, but the best practices outlined in the book use many tactics and strategies accepted as standards in the quality field.

The book addresses risk management and avoiding situations resulting in system failure, loss of safety and failure-prone events that result in serious consequences. Questions and procedures from the quality field also are considered.

The technical content of the book isn’t related to the quality field, but two important understandings are confirmed: Assessment of practice and result are critical to confirming quality. Decisions are made in the middle and at the end of processes as corrective actions are determined, resulting in continuous improvement. An aircraft pilot looks for ways to improve himself or herself, improve procedures, eliminate risk and extend quality as process and result for future flights. Piloting an aircraft is a continuous improvement procedure during a flight and for future flights.

The book explores the required resources for a flight, environmental conditions, the desired outcomes for a flight, communicating with others in-flight, as well as when planning the flight, using tools that provide the pilot in-process information about the flight, and assessment of the results of the flight.

A major part of the book is specific to aviation and flying—using resources for navigation, weather and environmental factors, rules and standards imposed on flying, analysis of situations that aren’t delivering desired results, and analysis of risk in the situations at hand and situations considered when planning future events. This is a useful tool for pilots in the quality field, and a thought simulator for those who are not.

Gerald R. Brong,
Ellensburg, WA


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