2019

FOREWORD

Enlightened Thinking

How quality fits into a tech-fueled future

A few years ago, when my daughter was 8, I was giving her one of those life-lesson talks, explaining to her that when I was a kid, we didn’t have cell phones, air conditioning or Wi-Fi.

She looked at me, carefully processing this information, and said: “Mama, when you were little, did you have light?”

I guess I shouldn’t fault her for asking. Describing the speed at which technology is changing can make your head spin. According to many estimates, the speed of technological advancement is growing exponentially. Which raises the question: As more people have access to more data, and 4.0 technologies flourish, is there a point at which quality management becomes obsolete?

The answer is a resounding NO, but quality professionals must adapt and understand the value they bring to fit into tomorrow’s workforce. Read more about Quality 4.0—its past, present and future—in “The Ascent of Quality 4.0.”

Big data is one subject under the 4.0 umbrella that offers new opportunities for quality professionals to flex their data analysis muscles. In “Vox Populi 4.0,” get eight tips that can help you measure the impact and extent of customer feedback gleaned from the multiple sources from which data are collected and stored.

According to the authors, using voice of the customer 4.0 tools will unearth information that may surprise you—but that is where you can make the biggest difference. Big data tools provide a way for you to understand your customers’ behavior in new ways.

This month’s cover story delves into an area that can certainly keep the quality profession relevant: measuring value creation. “Knowing When You’ve Added Value,” looks at measuring and quantifying value during the innovation process.

The author asks: “How will we know we’ve created value if we can’t measure it? How can we obtain useful measurements that will help understand and assess value?” She provides the value analysis tools that can help you do just that.

Seiche Sanders

Seiche Sanders

Editor in Chief and Publisher


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