2020

SEEN&HEARD

COMMUNICATION BREAKDOWN

In response to “Standard Issues: Paddle Like the Dickens” (May 2018, pp. 62-65): A well-written, interesting and insightful read. Govind Ramu has done a superb job highlighting a contemporary issue that quality management professionals can readily identify with. Readers will take to heart the salient point that, “Quality professionals must effectively communicate to their key interested parties that the organization’s QMS foundation is what keeps the organizational business process stable and repeatable.” That is an ongoing challenge.

Ferenc Nagy
Sunnyvale, CA


CHANGE THINGS UP

“A Different Kind of BBQ” (March 2018, pp. 24-30) is a very useful article for implementing behavior-based cultural changes in my organization.

Thor Angle
Bellevue, WA


TRAINING MATERIAL

“Statistics Spotlight: Know the Differences” (April 2018, pp. 44-46) is a good article. I plan to use it for training statistical thinking where I work.

John Elwer
Iowa City, IA


The Reaction Gauge

This month’s question

There are countless degrees, certifications and training programs out there designed to help people further their careers. What is the single most important training or certification you’ve received that has helped you in your career? Why?

Send us your take at editor@asq.org. Or join the discussion on LinkedIn at www.linkedin.com/groups/3633.

Last month’s question

Lane departure warning, adaptive cruise control, rear cross-traffic alert, automatic emergency braking—these are just some of the advanced features that come standard in many new vehicles.

  • They’re designed to make driving safer, but does all this technology have the opposite effect?
  • Because more aspects of driving are becoming automated, are drivers paying less attention than they should?
  • Are drivers taking more risks when they’re behind the wheel because they assume the technology will keep them safe?

Raymond E. Dyer, Montreal, says:

I agree that some of the more modern devices can actually introduce an attention risk. I guess time and statistics will tell if the benefits outweigh the costs.

Al Smith, Richburg, NY, writes:

As with any product, it will be the consumer who determines success or failure of any product features.

Riza Arat, Ankara, Turkey, says:

I think this is a very good question and it may be useful to normalize it to cover other areas related to automation and artificial intelligence. What should be basic principles in the interface of human and machine activities, and how should they be managed?

Francis Lamm, Cleveland, writes:

All this technology will have the opposite effect as long as there are human drivers on the roads in older cars. Also, the technology still will depend on reliable software and anomalies under all weather conditions, dual-channel redundancy, types and locations of sensing devices, and various local speed limits, road sign­age, traffic patterns and controls.


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