2020

PROGRESS REPORT

CAREERS

Jobs Report Roundup

Positions related to data, software and healthcare dominate hot jobs of 2018 and beyond

The results are in: If you hold a job or are considering one that deals with data and digits, you’re probably in a good spot.

Usually around this time each year, a flurry of hot jobs lists are released by various employment firms, job boards and publications—each making their predictions on the most popular careers for the upcoming year or the near future. The rankings are based on a variety of factors, including salaries, open jobs and employee satisfaction. The U.S. Bureau of Labor and Statistics (BLS) gets in on the act, too.

Quality-related positions keep making their appearances on the various rankings: statisticians, risk managers and directors, audit managers, reliability engineers and process engineers, to name just a few.

But this year, you’ll find that jobs dealing with number crunching, data and coding—different types of data experts and software developers—consistently dot the respective rankings. (Check out several recent job rankings throughout this article.)

The reason? Over recent years, organizations around the United States continue to collect larger and larger amounts of data about their customers, businesses and markets, experts say. Now, more talent—such as data scientists and data engineers—is necessary to help organizations decide what to do after they collect all that data, and what decisions to make.1

"Every company collects mountains of data: some valuable, most not," said Jay Samit, a vice chairman at technology consulting firm Deloitte Digital. "It’s the data scientist’s job to distinguish between the two."2

Data-related job titles getting extra attention these days include data scientist, database administrator, data engineer, data analyst, database analyst, database developer and data security administrator.

As long as technology remains as important as it is in work and social situations, software developers won’t be going out of style anytime soon. Software developer-types are the ones who create, maintain and fix applications and programs for smartphones and computers, paying attention to function and form.3

"Our society is more and more dependent on digital technology for all aspects," said Rebecca Koenig, a contributor to an analysis done by U.S. News and World Report. "Not just Facebook and Google, but every other business needs software developers to make their applications. Even hospitals are tapping into digital communication to make sure doctors and patients can communicate."4

Software-related job titles listed as top jobs include software engineering manager, software developer, software engineer, application software developer and mobile applications developer. In fact, application software developer also is ranked as the toughest job to fill in 2018, according to CareerCast.5

Constant healthcare demand

Of course, healthcare jobs are never going away, and they have dominated the top rankings over the past decade. Many of these jobs continue to thrive on the various hot jobs lists. In fact, healthcare jobs are expected to grow 18% by 2026, according to data from the BLS, adding 2.3 million new jobs, more than any other industry. That trend is mostly linked to the large population of aging baby boomers who will need care in the coming years.6

Healthcare jobs may be some of the most difficult to fill, however. Healthcare positions make up half of CareerCast’s top 10 toughest jobs to fill in 2018: home health aides, medical services managers, nurse practitioners, personal care aides and physical therapists. Non-healthcare positions on the list include application software developers, construction laborers, financial advisors, information security analysts and truck drivers.7

Overall, the demand for data specialists, software developers and healthcare workers will continue in the foreseeable future.

"One thing we are noticing across the board is these jobs aren't in danger of being automated," said Glassdoor spokeswoman Sarah Stoddard. "The combination of technical and soft skills really plays well in the workplace."8

Jobs in jeopardy

Between 400 million and 800 million of today’s jobs, however, will be automated by 2030, according to a new study by economic think tank McKinsey Global Institute.9

Those most vulnerable? The middle class, the McKinsey report said. Office administrators and construction equipment operators are among those who may lose their jobs to technology or see their wages depressed to keep them competitive with robots and automated systems.10

The World Economic Forum estimates that about 57% of the displaced will be women, who largely dominate the administrative roles that are at high risk from automation.11

New jobs also will appear, including even more demand for caregivers and healthcare-related workers to tend to the aging population.12

"There will be enough jobs for all of us in most scenarios," said Susan Lund, a co-author of the McKinsey report.13

—compiled by Mark Edmund, associate editor


LinkedIn’s Most Promising Jobs

  1. Engagement lead
  2. Software engineering manager
  3. Customer success manager
  4. Solutions architect
  5. Sales director
  6. Engineering manager
  7. Program manager
  8. Product manager
  9. Data scientist
  10. Enterprise account manager

Source: LinkedIn, https://tinyurl.com/linked-promising-jobs


U.S. News and World Report Top 10 Jobs of 2018

  1. Software developer
  2. Dentist
  3. Physician assistant
  4. Nurse practitioner
  5. Orthodontist
  6. Statistician
  7. Pediatrician
  8. Obstetrician and gynecologist (tie)
  9. Oral and maxillofacialsurgeon (tie)
  10. Physician (tie)

Source: U.S. News and World Report, https://tinyurl.com/us-news-25-jobs


The 25 Best Jobs for the Next Decade

  1. Solar photovoltaic installers
  2. Wind turbine service technicians
  3. Home health aides
  4. Personal care aides
  5. Physician assistants
  6. Nurse practitioners
  7. Statisticians
  8. Physical therapist assistants
  9. Software developers—applications
  10. Mathematicians
  11. Medical assistants
  12. Bicycle repairers
  13. Physical therapist aides
  14. Occupational therapy assistants
  15. Information security analysts
  16. Genetic counselors
  17. Operations research analysts
  18. Forest fire inspectors and prevention specialists
  19. Health specialties teachers— postsecondary
  20. Derrick operators—oil and gas
  21. Physical therapists
  22. Occupational therapy aides
  23. Roustabout—oil and gas
  24. Phlebotomists
  25. Rotary drill operators—oil and gas

Source: Best Schools, https://tinyurl.com/best-schools-job-list


CNN/Payscale.com’s Top 10 Best Jobs in America

  1. Mobile applications developer
  2. Risk management director
  3. Landman
  4. Product analyst
  5. Information assurance analyst
  6. Quality assurance coordinator (RN)
  7. Clinical applications specialist
  8. Hospital administrator
  9. Database analyst
  10. Finance and administration director

Source: CNNMoney/PayScale.com, https://tinyurl.com/cnn-money-best-jobs.


CareerCast’s Top 10 Toughest Jobs to Fill in 2018

  1. Application software developer
  2. Construction laborer
  3. Financial advisor
  4. Home health aide
  5. Information security analyst
  6. Medical services manager
  7. Nurse practitioner
  8. Personal care aide
  9. Physical therapist
  10. Truck driver

Source: CareerCast, https://tinyurl.com/career-cast-jobs-list


Glassdoor’s 25 Best Jobs in America

  1. Data scientist
  2. DevOps engineer
  3. Marketing manager
  4. Occupational therapist
  5. HR manager
  6. Electrical engineer
  7. Strategy manager
  8. Mobile developer
  9. Project manager
  10. Manufacturing engineer
  11. Compliance manager
  12. Finance manager
  13. Risk manager
  14. Business development manager
  15. Front-end manager
  16. Site reliability engineer
  17. Mechanical engineer
  18. Analytics manager
  19. Tax manager
  20. Creative manager
  21. Software engineer
  22. Hardware engineer
  23. Corporate recruiter
  24. Quality assurance manager
  25. Physician assistant

Source: Glassdoor, https://tinyurl.com/glassdoor-job-list


References

  1. Jena McGregor, "The 50 Best Jobs in America, According to Glassdoor," Washington Post, Jan. 23, 2018, www.washingtonpost.com/news/on-leadership/wp/2018/01/23/the-50-best-jobs-in-america-according-to-glassdoor/?utm_term=.b866ee8f2806.
  2. Taylor Cromwell, "Here’s a Retail Job That’s Still in High Demand: Data Scientist," Bloomberg, Aug. 21, 2017, www.bloomberg.com/news/articles/2017-08-21/here-s-a-retail-job-that-s-still-in-high-demand-data-scientist.
  3. Rebecca Koenig, "The 25 Best Jobs of 2018," U.S. News and World Report, Jan. 10, 2018, https://money.usnews.com/money/careers/slideshows/the-25-best-jobs?slide=2.
  4. Arica Jenkins, "Dentists No Longer Have the Best Job in America—Here’s the New Winner," Time, Jan. 20, 2018, http://time.com/money/5096731/best-job-in-america-2018.
  5. CareerCast, "The Toughest Jobs to Fill in 2018," www.careercast.com/jobs-rated/toughest-jobs-to-fill-2018.
  6. Corilyn Shropshire, "Report Ranks Software Developer as the Best Job in the U.S. This Year," Chicago Tribune, Jan. 10, 2018, www.chicagotribune.com/business/ct-biz-us-news-top-jobs-ranking-20180109-story.html.
  7. Jeff Lagasse, "Healthcare Dominate List of Toughest Jobs to Fill in 2018," Healthcare Finance, Feb. 20, 2018, www.healthcarefinancenews.com/news/healthcare-dominates-list-toughest-jobs-fill-2018.
  8. Aimee Picchi, "9 Best Jobs in America for 2018," CBS Moneywatch, Jan. 24, 2018, www.cbsnews.com/media/9-best-jobs-in-america-for-2018.
  9. David Meyer, "Robots May Steal as Many as 800 Million Jobs in the Next 13 Years," Fortune, Nov. 29, 2017, http://fortune.com/2017/11/29/robots-automation-replace-jobs-mckinsey-report-800-million.
  10. Ibid.
  11. Picchi, "9 Best Jobs in America for 2018," see reference 8.
  12. Meyer, "Robots May Steal as Many as 800 Million Jobs in the Next 13 Years," see reference 9.
  13. Tom Simonite, "Robots Threaten Bigger Slice of Jobs in U.S., Other Rich Nations," Wired, Nov. 28, 2017, www.wired.com/story/robots-threaten-bigger-slice-of-jobs-in-us-other-rich-nations.

Bibliography

The Best Schools, "The 25 Best Jobs for the Next Decade," Jan. 24, 2018, https://thebestschools.org/careers/best-jobs-for-next-decade.


CUSTOMER SATISFACTION

Survey: Bank Customers Want More Financial Advice

The majority of U.S. retail bank customers say they are interested in receiving financial advice or guidance from their bank, according to a recent J.D. Power study, but just a small percentage of those customers say they actually receive that advice, a missed opportunity for banks to provide a needed service and possibly enhance customer satisfaction efforts.

"In recent years, large U.S. retail banks have steadily improved customer satisfaction because of technology investments to provide greater banking convenience and more-consistent products and services," said Paul McAdam, senior director of the banking practice at J.D. Power. "The challenge for banks is getting the advice formula right and delivering it in a personalized manner across all channels—not only at the branch but also via the website and mobile app."

Among the key findings from the study released in late February:

  • 78% of retail bank customers want guidance.
  • Customers believe they benefit from advice. In fact, 89% of customers said they believe they have benefited from the information.
  • Many banks are missing a big opportunity to connect with customers. Only 28% of customers said they can recall recently receiving any type of financial advice.
  • Banks struggle to deliver advice digitally.
  • Millennial customers are among the most receptive customers to receive bank advice.

The inaugural study measured retail banking customer satisfaction with 17 large U.S. banks, as well as best practices related to retail bank-provided advice and account opening processes. For more from the study, visit https://tinyurl.com/jdpower-bank-customers.


Getting to Know …

Donald C. Singer

Current position:Managing an expert team in microbiological control of a sterile pharmaceutical operation at GlobalSmithKline (GSK).

Education: Master of science degree in applied biology and biology from the University of Dayton in Ohio.

What was your introduction to quality? My introduction to quality was as a subject matter expert performing an audit of an egg albumin supplier in Arkansas. It was the beginning of a long career and exposure to quality in many different forms and cultures.

Do you have a mentor who has made a difference in your career? A former supervisor encouraged me to stretch beyond my day job to network with others who were experts in the field. He encouraged sharing of knowledge to gain trust and respect in science.

What’s the best career advice you’ve received? Be yourself, develop relationships based on trust and don’t give in to anything less than honesty and integrity.

Any previous jobs you consider noteworthy? As a supervisor at a food company, over a five-year span I had multiple roles including quality control lab supervisor, sanitation engineer, industrial engineer, pest management tech, supplier auditor and quality assurance supervisor. What a learning experience!

Are you active in ASQ? Active member of ASQ’s Professional Qualifications and Ethics Committee, Liaison to Technical Communities Council Administrative Committee, member of the ASQ Examining Committee, and member of ASQ Food Drug and Cosmetic Division.

Any recent honors or awards? Elected an ASQ fellow and a GSK fellow in 2017.

What noteworthy activities or achievements outside of ASQ do you participate in? I am a member of the Microbiology Expert Committee in the United States Pharmacopeia. I also participate on task groups by writing technical documents for the Parenteral Drug Association and the European Biopharmaceutical Enterprises. I have completed more than 60 sprint triathlons. I enjoy the multisport combination because it is mentally and physically challenging, which is a thrill. In 1989, a friend challenged me to try the multisport event instead of simply participating in running events. After I finished my first one, I was hooked. My goal for each event is to be consistent, stretch my capacity a little more, and finish it.

Have you had anything published? I have co-authored three books and several articles.

Personal: Married to Sue, with a daughter, son and one grandchild.

What books are you currently reading? Just finished Rattling the Cage and started Blue Ocean Switch.

Quality quote: Quality is a culture, a mindset. The customer should always have input because they make the final judgement.


News Brief

The Baldrige Performance Excellence Program will be honored this year for providing top-ranked leadership development programs. The Baldrige Program’s training offerings—the annual Baldrige examiner training and the Baldrige Executive Fellows Program—were recently selected for 2018 Leadership Excellence and Development awards for being among the best in the world. For more information about the honors, visit https://tinyurl.com/baldrige-programs-honored.


New @ ASQ

QUALITY RESOURCES Access to ASQ’s extensive collection of quality information and resources is readily available through ASQ’s Advanced Search database, found at http://asq.org/knowledge-center/search/. This database includes books, articles from ASQ’s eight periodical publications, conference proceedings, standards, case studies, and benchmarking information.In addition, ASQ’s research librarian is available to assist members with their research needs. In order to request customized research assistance, please complete the form found here: https://asq.org/quality-resources/ask-a-librarian or send an email to knowledgecenter@asq.org.


ASQ

World Conference Speakers Announced

Event organizers are finalizing details for this year’s ASQ World Conference on Quality and Improvement (WCQI) April 30 to May 1 in Seattle. Keynote speakers scheduled for the event are:

  • John McElligott, president of the Fortress Initiative, CEO of the Fortress Academy and CEO of York Exponential, a technology company that develops and leverages robotics, machine learning and artificial intelligence. He is known as a vision caster and technical futurist.
  • Mel Robbins, an entrepreneur, author and social media influencer. She’s also a motivational speaker, and her TEDx talk about change has been viewed more than 10 million times. Her latest book is titled The 5 Second Rule.
  • Luke Williams, author and expert on disruptive technology. He is a professor of marketing at NYU Stern School of business and the founder and executive of the W.R. Berkley Innovation Labs. He is the author of Disrupt: Think the Unthinkable to Spark Transformation in Your Business.

Visit asq.org/wcqi for more information about the keynote speakers and other activities planned at the three-day conference.


14 thought leaders to be honored

At ASQ’s World Conference on Quality and Improvement, ASQ will present its Distinguished Service Medals and other society medals and awards.

The 14 medal and award recipients are:

  • Distinguished Service Medal: Janet Raddatz, Sargento Foods Inc., Plymouth, WI; and Steven Paul Bailey, Steven P. Bailey LLC, Wilmington, DE.
  • Feigenbaum Medal: Ali Masoudi, U.S. Business Council for Sustainable Development, Austin, TX.
  • Shewhart Medal: Christine M. Anderson-Cook, Los Alamos National Laboratory, Los Alamos, NM.
  • Shainin Medal: Cristobal Samaniego, Ann Arbor, MI.
  • Lancaster Medal: Daniel Edward Sniezek, Lockheed Martin (retired), Binghamton, NY.
  • Crosby Medal: Elizabeth A. Cudney, Missouri University of Science and Technology, Rolla, MO; and Tina Kanti Agustiady, InnovaNet, Tampa, FL.
  • Hromi Medal: Gary K. Griffith, Griffith Training, Corona, CA.
  • Grant Medal: James E. Breneman, Engineering & Quality Solutions, Easley, SC.
  • Hutchens Medal: KoAnn Vikoren Skrzyniarz, Sustainable Brands, San Francisco.
  • Edwards Medal: Linda Westfall, Westfall Team Inc., Montague, TX.
  • Brumbaugh Award: Heng Su, Wells Fargo, Charlotte, NC; and C.F. Jeff Wu, Georgia Institute of Technology, Atlanta.

QUALITY HEADLINES

Quality News Today From Around the World

—powered by Lexis Nexis

"Microsoft’s Changing Corporate Culture Brings Back Former Employees." Under past management, Microsoft had become known as an organization mired in internal competition among managers, teams and employees. It also pitted employees against each other in annual reviews, a system, since changed, that had faced widespread criticism from employees. This internal competition, some believe, diverted Microsoft’s attention away from competing against Apple, Google and other rising giants of the 2000s. But since Satya Nadella took the reins as CEO in 2014, things are starting to turn around. Read more here: https://tinyurl.com/ycfmfmna.

"Twitter Tweaks Direct Messaging for Better Customer Service." In a bid to make customer experiences better on Twitter, the micro-blogging site has relaxed the rules for customer service direct messages (DM) and introduced a new feature that makes sure businesses can always respond to the customers’ DMs. To learn more, visit https://tinyurl.com/yczpdcmh.

"Porsche First to Successfully Test Blockchain in Cars." Porsche is the first auto manufacturer to implement and successfully test blockchain in a vehicle. The applications tested include locking and unlocking the vehicle via an app, temporary access authorizations and new business models based on encrypted data logging. Read the full story at https://tinyurl.com/yamjwotf.

For a weekly roundup of the most noteworthy stories, subscribe to the QNT Weekly e-newsletter at asq.org/newsletters.


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