2020

SEEN&HEARD

MOVING UP

"Salary Survey: The Next Rung" (December 2017, pp. 20-28): Insightful! As an analyst with about two years’ experience, this is very relevant for me.

Andrew Rusch
Bloomington, IN


GOOD ADVICE

"Career Coach: Two Crucial Errors" (December 2017, pp. 16-18) offers excellent advice for job seekers. When interviewing potential job candidates, I always look for people who are interested in the organization and its products. We are an aggressive, high quality, driven organization, and we want people who lead and take charge, not just come to work because they want a paycheck. We look for people who can contribute to the growth of the organization.

Kenneth Whisler
Edinburg, PA


ESSENTIAL COMPONENTS

Quality Progress owes its consultant members an apology. The article, "Ready or Not" (January 2018, pp. 16-21) states: "ISO 9001:2015 implementation is not an expensive activity that requires high-priced consultants to hold your hand through the transition. ASQ has several resources to help you…" ASQ is the organization we are supposed to go to for support and education, and Quality Progress is publishing articles saying we are an unnecessary expense.

Sherri Gallagher
Mundelein, IL

Editor’s Response:

The author’s message here was targeted toward some consultants who charge excessive fees for smaller organizations that simply can’t afford to pay them, and to point out that there are resources available to assist these organizations. Consultants are an essential component of the organizational improvement ecosystem.


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Last month’s question

Increasingly, organizations in the food industry are using blockchain technology to quickly track and recall unsafe food. Blockchain essentially is a bookkeeping method that links entries together to create a secure and reliable record of transactions. It allows organizations to see every step a food product takes from start to finish.

What other industries might benefit from blockchain? Are there any drawbacks to the technology?

Claire Everett, St. Leonards, Australia, says:

I would love to see blockchain technology adapted for the automotive industry to keep track of car owners and which parts are in which cars. The recent issues around contacting the current owner of a car that has been sold by its original buyer and letting them know their vehicle is involved in a recall shows that something must be done.

The recent death of a driver in Malaysia highlights this. She bought her car secondhand, and the airbag recall notifications didn’t reach her. It’s possible that if the recall notifications had reached her, the airbag would have been fixed and she would still be alive.

This month’s question

As organizations begin to realize just how important culture is to their employees and to the customer experience, more and more are adding a chief customer officer and chief culture officer to their C-suites.

Has your organization added either of these positions? If not, who is responsible for your organization’s quality culture?

Send us your take at editor@asq.org.


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