How to know when transformation is working
Even though you can’t see it, culture has the strength to define whether your organization flourishes—or fails. And leaders have the duty and responsibility to intimately understand the dynamics at play that are influencing shifts in quality culture, so that they can pinpoint exactly when culture moves in a positive direction, or when there is evidence it’s taken a turn for the worse.
Inflection points mark the shift in a trend, and leaders must be able to recognize when their efforts are having the desired effects. In "In the Right Direction," author Stephen Hacker describes the delicate process of changing a quality culture for the better by providing examples of times there were clear tipping points and, retrospectively, identifying when the inflection points occurred.
Culture is always changing, but if leaders are cognizant of the signs of a shift, they have the power to fuel the positive changes—or defuse the negative.
"A Different Kind of BBQ," explains how organizations can benefit from behavior-based quality. Starting with leaders at the top and cascading down throughout, the concept of BBQ means that quality is embedded in every aspect of an organization. It’s much easier said than done, but sustainability is only possible when quality behaviors are practiced everywhere, from HR, finance, sales and marketing to the shop floor.
Everyone has a story or three about a process improvement project that didn’t go off as planned. "Impeding Progress," is a great recap of the key reasons process improvement projects bomb. And if you’ve been working on projects for any length of time, you’ll likely have a few, "Been there, done that," moments as you read. Help your newer colleagues who are leading teams avoid these mistakes by sending them a copy of this article. They’ll thank you.
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