Confronting Confusion

Abstract:Confusion in the workplace can create chaos and feelings of resentment in employees as well as management. Four main types of confusion revolve around understanding employee motivation, blaming employees rather than processes for failures, cross-functional teams and systematic improvement. Creating better incentives for employees to prevent mistakes rather than fix them, analyzing processes to determine why they failed, creating clear roles in corss-functional teams and understanding what drives systematic improvements are all ways to reduce workplace confusion, and ultimately, …

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