In response to the September 2017 issue on big data: I was pleased to see the focus on big data and advanced analytics. Having used advanced data analytics tools in internal audits for the past six years, I agree with John Sinn and Kishore Erukulapati ("Better Intelligence") that it is time for Six Sigma professionals to add advanced analytics to their toolbox. They may find that their internal auditors are using them already to accelerate their time to insights.

W. Scott Jones
McKinney, TX


"Get at the Core" (August 2017) is an excellent article and a must-read for all quality engineers or quality assurance managers and supervisors. Don’t blame the employee. Management must set up the process or system for success, not let it fail. Prevention is the key. Process failure mode and effects analysis and control plans are helpful in this endeavor.

Stephen Soukup
Wittier, CA


In response to "The Next Phase in Quality’s Evolution" (July 2017): Our lives are full of constant bombardment from emails, texts and technology in general. I plan to try the mindfulness exercise a couple times a day at work.

Cindy Davis

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This month’s question

After a disaster, people often rally to help those affected by donating food, water and clothing. But sometimes the donated items aren’t what is really needed, or so much is donated that it can’t all be used. This can overburden recovery systems and clog supply chains, preventing victims from getting what they need, when they need it.

What systems can be put in place to improve the efficiency and effectiveness of disaster relief efforts?

Send us your take at editor@asq.org.

Last month’s question

With last year’s release of the Federal Aviation Administration’s small unmanned aircraft rule, more industries are experimenting with drones. Auditors, for example, are using drones to count the number of vehicles at an automotive manufacturer’s plant or to take stock of inventory at a retail organization. Retail giant Amazon is working on launching Amazon Prime Air, which will use drones to deliver packages in 30 minutes or less.

How do you see drones being used in the future? How will they affect your role or be used by your organization?

Claire Everett, St. Leonards, Australia, writes:

One of the key issues after a natural disaster is not having a way to quickly identify where there are survivors who need to be rescued. Drones with heat imaging and other technology could assist with this faster and more safely than people equipped with the same technology. Drones also could assist when searching for missing people in remote locations, though the length of time a drone can fly is a limiting factor. They also could be used to assess the safety of different areas in which humanitarian efforts are needed so people can be helped while minimizing the risk to those offering aid.

At this point, I cannot see an application for drones in the cash logistic industry so their impact on my role will be minimal—at least in the near future.

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