Better Intelligence

Abstract:Information technology has made vast amounts of information readily available online and continues to provide various ways to interpret and use that information. Organizations have begun to take advantage of technology to allow more direct channels, like social media, to communicate with their customers. Advanced data analytics like data mining, text mining and web mining give greater insight into data, while quality management systems (QMS) work alongside data analytics to provide tools for problem solving and decision making. When analytics and QMS are used in conjunction with Lean Six Sigma and the define, measure, analyze, improve and control method, organizations can see the big picture and make choices with their customers and their stakeholders in …

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