In response to "Quality Is Everywhere" (January 2017, pp. 46-47): Very nicely written. An enlightening and effective way to help those outside the quality circle discover they, too, are quality practitioners in their everyday lives without knowing it. I will certainly pass it along to a lot of folks in and outside my organization.

Howard Nguyen
Lenexa, KS


Very good article ("In Tandem," April 2017, pp. 20-25) discussing the difference in managing risks vs. opportunities. I think those who don’t have a documented system for risk/opportunity management under ISO 9001:2015 will be hard pressed to show compliance. If it isn’t written down, it didn’t happen.

John Elwer
Iowa City, IA

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This month’s question

Three Square Market, a Wisconsin organization, is the first U.S. organization offering to implant radio-frequency identification (RFID) chips in its employees—right between their thumb and forefinger. The chip, which is about the size of a grain of rice, can be used to operate the copy machine, open doors, log in to computers and even make purchases in the organization’s breakroom.

Implantable devices are growing in popularity. While some people see RFID chips as the technology of the future—eventually replacing things such as passports and bus passes—others are much more skeptical about the implications of being microchipped.

What are some of the potential quality implications or ethical issues surrounding RFID chips and implantable technology?

Last month’s question

Is there anything Amazon can’t do? Not only does it sell just about anything you could imagine, it also offers same-day shipping and one-click ordering, uses drones to deliver packages and even manufactures some of its own products.

Now, the retail giant is expanding into the brick-and-mortar grocery store business with its most recent venture—purchasing Whole Foods.

Considering Amazon is well known for dabbling in automation, how might this acquisition change Amazon’s supply chain implementation model? What new challenges might Amazon face in the fresh food industry?

Mauricio Rousselon, Monterrey, Mexico, writes:

To have a well-established supply chain for perishables is an important Whole Foods strength. Amazon should not tinker with it much without examining its strengths, weaknesses, opportunities and threats. Training the liaison workforce is critical. Who at Amazon could have quality and food safety in mind while linking to Amazon’s fast performers? Interesting times for trainers at both companies.

Send us your take at editor@asq.org.

Much has been written about Measurement System Analysis so I am surprised the author of "A Study in Measurement" did not include any references.
--Maureen Heaphy, 09-27-2017

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