Quality’s New Frontier

Abstract:Traditionally, quality tools such as Lean Six Sigma have not been applied to Marketing and Sales because such quality tools have been seen as applying to manufacturing. Some common reasons why quality tools have not been used in Marketing and Sales are discussed. Continuous improvement methods can be utilized to better understand customer expectation, which can lead to a decrease in customer dissatisfaction. Applying quality tools to Marketing and Sales has the potential to positively impact sales team performance and the relationship between the sales team and the …

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