2019

FOREWORD

Play Ball

On his way to the Baseball Hall of Fame in Cooperstown, NY, Yankees legend Yogi Berra is said to have remarked, "We’re lost, but we’re making good time, ain’t we?"

In today’s high-pressured, fast-paced, I need-this-done-yesterday world, it’s easy to get caught up with making deadlines, reaching quotas and coming in at (or under) budget.

Along the way, we may stray from long-term strategy, lose sight of main objectives and forget about what’s important in the first place.

Two articles in this month’s Quality Progress could serve as reminders on the need to stay aware of and follow strategies to advance your runners to move quality improvement efforts and activities in the right direction.

Our cover story, "In Tandem," addresses the different strategies that surround the implementation of opportunity management and risk management. The author reminds us that they are two distinct concepts that must work together within an organization to best assess situations and improve operational controls.

The hook to this discussion? ISO 9001:2015 now includes both concepts as an explicit requirement for quality management systems. The author offers advice about implementing these concepts.

As he explains, "opportunity and risk management systems require policies, strategies, resources, interrelated and interconnected processes, and documented procedures if these activities are to be performed in a controlled manner so the desired results are achieved."

A second feature article, "Stately Manner," highlights what have become familiar strategies for organizations pursuing performance excellence and quality: the various state and regional programs based on the Baldrige criteria.

A third article, "A New Way of Thinking," should get manufacturers thinking about being more systematic and strategic in error proofing certain devices in workflows to ensure specific actions in a process are done right every time.

Something you could take away from all of this? Don’t fret if you think it’s time to renavigate your quality journey. Tap the brakes, regroup and adjust accordingly. After all, as Yogi put it, "It ain’t over till it’s over."

Mark Edmund
Associate Editor


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