Quality commitment

"Building Assurance" (January 2017, pp. 37-43) was a good example of applying quality management principles to a construction project up front and ahead of schedule to deliver improved quality outputs and cost savings on a project. It’s vital for organizations to do it right the first time with pride in their commitment and workmanship.

Martin Searson
Dublin, Ireland

Everyday quality

The law of gravity example in "Back to Basics: The Gravity of PDCA" (January 2017, p. 64) is so appropriate. Everyone applies the plan-do-check-act cycle in their daily lives, regardless of whether they know its name, scholastic theory or steps.

After reading this article, it’s possible to easily convince people to use quality management’s many tools and approaches in their everyday tasks without labeling it appropriately.

Catalina Tutulea
Targoviste, Romania

Resisting ‘Resistance’

With regard to "Expert Answers: Combating Quality Resistance" (January 2017, p. 8), I cannot agree wholly with the author’s claim that quality management (QM) must only report nonconformities and should not intervene in shipment decisions. Ideally, this might work. But departments make mistakes on their decisions. In some circumstances, QM may need more strength and even have to report to higher levels of the organization to stop a bad decision. It all depends on the situation.

I’m speaking from my experience in the food industry. I know it sounds silly, but after complaints come in, upper management many times blames QM for not doing anything. Of course, it also is silly to rely too much on inspection and rejection. QM should be more proactive in helping (and if possible ensuring) departments design and execute good processes—beginning with raw materials. That is a more preventive approach.

Francis Watson
Ica, Peru

Playing games

In response to "Gaming the System" (December 2016, pp. 44-48):

From a quality standpoint, the great game of business could be played on cost of quality alone. For example, your employees might receive a profit sharing bonus. The quality costs could have a bottom-line impact on their bonuses that they can see and feel empowered to affect.

Edward Oshaben
Euclid, OH

Tune In

ASQ TV’s latest episode offers some highlights from QP’s 2016 salary survey report, including the average salary for U.S. quality professionals and how holding certifications can influence salaries.

Visit http://videos.asq.org to access the full video library.

Online Extras

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Experts Are Here to Help
Feel stressed about a tough quality question? Relax—QP’s experts can help. Submit your question to editor@asq.org or at http://tinyurl.com/qpexpertanswers, and a subject matter expert will provide a solution.

Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the results from last month‘s Quick Poll:

What fundamental quality tool or concept must all quality professionals master?

  • Root cause analysis: 71.5%
  • Value stream mapping: 11.5%
  • Control chart: 10.7%
  • Fishbone diagram: 6.1%

Visit www.qualityprogress.com for the latest question:

What’s the most critical factor in overcoming resistance to Six Sigma programs?

  • Involving front-line employees.
  • Accurately communicating the program’s objectives.
  • Top management support.
  • Demonstrating success early.

Quality News Today

Recent headlines from ASQ’s global news service

Medical Device Makers Urged to Fight Hacking Threats
Preventing cyberattacks on medical devices requires more than great designs. In today’s connected world, device makers and hospitals must continually look for problems in existing devices, and communicate early and clearly when potential risks emerge, according to federal regulators.

Patients Get Bar Codes to Avoid Hospital Blunders
Bar codes are being used in routine hospital operations for the first time to help reduce human error. The technology is being tested by regulators in England to "revolutionize patient safety." Bar codes enable parts used in a major surgery to be easily traced if faults are found years later.

Want the latest quality-related news and analysis? The QNT Weekly enewsletter, available exclusively to ASQ members, delivers it every Friday. Subscribe now at http://asq.org/newsletters.

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