Sound CAPA advice

The five levels of corrective and preventive actions (CAPA) explained by Andy Barnett in "Expert Answers: CAPA effectiveness" (August 2016 ) are great. I also thought the CAPA-effectiveness measurement was nicely described for easy implementation.

Ramaswamy Ganesan
Pondicherry, India

Seeking a path

"Clear Pathway" (July 2016) was just what I was looking for to help me decide the next certification I should pursue. Thank you!

Andrea Julio
Cambridge, Ontario

Questioning root causes

In "How We Work" (June 2016), I was puzzled by this quote: "By following the DMAIC process, the root causes were found to be unsafe walking surfaces, weather and field staff characteristics, such as gender or the accreditation program being surveyed."

  1. The statement raises four questions:
  2. What were the harmful conditions, behaviors, actions and inactions that resulted in each of the root causes?
  3. Which of those harmful conditions, behaviors, actions and inactions have equal or better claim to be called root causes?
  4. Which other harmful conditions, behaviors, actions and inactions were necessary to cause the harms incurred?
  5. Which of those other harmful conditions, behaviors, actions and inactions have equal or better claim to be called root causes?
William R. Corcoran
Windsor, CT

Attitude adjustment

After reading "Standards Outlook: Small Change, Big Impact" (February 2016), I don’t see how ISO 9001 has strong enough language to change current attitudes toward the quality assurance department in small to medium-sized organizations. The roles will not change unless it states that purchasing, manufacturing, engineering and production control are part of the team, and these departments are named as a quality counsel and are given some specific duties.

Frank F. Feher Jr.
Laguna Niguel, CA

Tune In

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Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the results from last month‘s Quick Poll:

What is greatest challenge organizations face in supply chain management?

  • Ensuring suppliers consistently meet quality, cost and delivery expectations. 50%
  • Weighing costs and risks during the supplier selection process. 28.1%
  • Investigating recurring issues while providing suggestions for improvement. 12.5%
  • Identifying a supplier’s issues that might interrupt service or delivery. 9.3%

Visit www.qualityprogress.com for the latest question:

What is the most significant benefit of benchmarking?

  • Helps organizations better understand how they compare with competitors.
  • Shows organizations what areas, systems or processes they should improve.
  • Allows organizations to see and share best practices.
  • Gathers data that can help create useful metrics.


Recent headlines from ASQ’s global news service

Delta System Failure Is a Wake-Up Call for Airlines
Delta Air Lines experienced a worldwide computer network failure last month that highlights the vulnerability of the information systems sustaining the biggest U.S. carriers, each of which has contended with major disruptions this year. Experts say complex networks cobbled together over the decades need major overhauls and require significant new investments.

Methods Sought to Protect U.S. Voting System From Hackers
U.S. officials are weighing new steps to bolster the security of the country’s voting process against cyberthreats. After hackers infiltrated Democratic campaign computer systems, officials had high-level discussions about election cybersecurity, a vastly complex effort with 9,000 jurisdictions that help carry out the balloting process, many with different ways of collecting, tallying and reporting votes.

Want the latest quality-related news and analysis? The QNT Weekly enewsletter, available exclusively to ASQ members, delivers it every Friday. Subscribe now at http://email.asq.org/subscribe/qntwk.

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