2019

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Seen&Heard


Solid influence

As a quality professional, I was pleased to read about ASQ’s history over the past 70 years in "Trivia Time" (May 2016, pp. 18-25). All of quality’s greatest minds and most influential voices started in this organization.

From offering certifications to promoting knowledge and best practices, ASQ had a solid influence on getting the practice of quality to its current state. More power to ASQ, and cheers to many more years to come!

Cherry Trinidad
Surrey, British Columbia

Working with heart

W. Edwards Deming’s philosophy on leadership described in "Maintenance Required" (April 2016, pp. 14-19) was ahead of its time. He propagated the profound knowledge concept and its principles 30 years ago, but many organizations still think on a different plane. Employee engagement is the most important aspect of running a profitable and sustainable business. If these principles are followed in spirit, organizations can change their cultures and reap huge benefits.

One of Deming’s important points was to "drive out fear." It’s critical to get employees’ hearts in their work. Many organizations are discarding employee performance evaluations that are based on bell curve theory, which definitely works against employee engagement. This is a great article and a must-read for everyone.

Susanta Kumar Das
Bangalore, India

Engaging culture

"All Together Now" (April 2016, pp. 20-28) was a great article and easy to comprehend. I was always interested in the hoshin kanri strategic planning concept. Now, I have a better understanding of how to implement it in my organization.

To implement this concept, leadership must foster a culture of employee engagement. For hoshin kanri to be of value, leaders must make employees feel included in the planning process from the start.

Gerren Collymore
South Oropouche,
Trinidad and Tobago

A combined approach

The importance of stakeholder management in "Back to Basics: Stakeholder Management 101" (January 2016, p. 15) deserves the creation of a combined approach for stakeholder relationship management and traditional customer relationship management. In my experience, it is essential to take satisfaction measurements of your suppliers and other stakeholders. They can provide useful information to improve any organization’s processes.

Basilio V. Dagnino
Rio de Janeiro, Brazil


Tune In

ASQ TV’s latest episode explains why ISO 9001:2015 moved away from preventive action and toward risk-based thinking. It also covers how to use traditional preventive action tools to satisfy risk-based thinking requirements.

Visit http://videos.asq.org to access the full video library.


Online Extras

Gain an Expert Edge

Stuck in a quality quagmire? Let our industry experts help. Submit your question to editor@asq.org or at http://tinyurl.com/qpexpertanswers, and a subject matter expert will provide a solution.

Joint Commission Leader Talks Quality in Healthcare

Visit asq.org/joint-commission-interviews to watch Joint Commission President and CEO Mark R. Chassin, M.D., discuss how lean and Six Sigma can benefit a healthcare organization’s quality efforts.

Make a Birthday Wish

Share your favorite experience as a member on social media using #ASQ70 in your post to help celebrate ASQ’s 70th anniversary.


Quick Poll Results

Each month at www.qualityprogress.com, visitors can take an informal survey. Here are the numbers from last month‘s Quick Poll:

What is the most important element of risk management?

  • Fully understanding a risk’s potential consequences. 45.1%
  • Knowing which risks to accept, transfer or mitigate. 32.2%
  • Ensuring correct data are used in risk analysis. 22.5%
  • Accurately gauging the frequency of a risk’s recurrence. 0%

Visit www.qualityprogress.com for the latest question:

What is the most critical factor in a successful change management initiative?

  • Understanding an organization’s culture.
  • Gaining staff buy-in.
  • Involving all key stakeholders.
  • Ensuring the changes can be sustained.

QualityNewsToday

Recent headlines from ASQ’s global news service

Study: Medical Errors Are Third Leading Cause of U.S. Deaths
A study released in May said medical errors result in 10% of U.S. deaths annually, trailing only heart disease and cancer in the country’s top causes of death. "People don’t just die from heart attacks and bacteria," said the study’s lead author, Martin Makary, M.D., "They die from systemwide failings and poorly coordinated care."

Takata Recall Expands, Now Biggest in U.S. History
Takata’s deadly air bag crisis ballooned into the largest recall in U.S. history after the auto supplier agreed in a deal with U.S. auto-safety regulators to recall another 35 million to 40 million air bag inflators. Some estimate that nearly one-quarter of all U.S. vehicles could be subject to the recall. Takata agreed to replace the inflators in five phases, beginning immediately and extending through December 2019.

Want the latest quality-related news and analysis?
The QNT Weekly enewsletter, available exclusively to ASQ members, delivers it every Friday. Subscribe now at http://email.asq.org/subscribe/qntwk.


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